Identify and troubleshoot recurring platform problems
Collaborate with internal teams to diagnose problems, and return devices/configurations to a healthy state
Escalate to external vendors (Cisco, Juniper, etc) to diagnose problems and facilitate part replacement
Work with ISPs to diagnose problems between Amazon’s network and their infrastructure.
Provide support in large scale events
Change Management
Focus on the needs of the customer in all change scenarios
Help to determine requirements, then write, review and execute changes safely
Collaborate with driving standards across the network, and ensure that we are fully compliant to standards and policies.
Work with invested teams to scope change work and deliver to a deadline
Automation
Look for automation opportunities in troubleshooting and administration tasks
Work with System Developers to scope tools that meet the Network Operation team’s needs.
Continued Improvement
Create and review documentation for processes and troubleshooting best practices
Identify simple, sustainable and repeatable solutions and processes
Involvement in the interviews for entry level positions
Key job responsibilities
You will be responsible for managing, improving and designing the AWS datacentre core networks leveraging the latest technologies to ensure we optimise performance to meet customers desires.
A day in the life
You will work closely to with internal and external partners to drive the programs that you are responsible for. You will ensure that timelines are defined and followed to enable the successful delivery of features and products to meet customer demands.
About the team
Capacity Management Team sits within the DCF Organization and are responsible for all aspects of planning the core networking datacenter network. The team is located between Washington and Dublin. The team has overall responsibility of capacity planning and scaling to support the datacenter core networks. The team ensures there are defined transition plans, maximizing the cost effectiveness of our topologies for the full lifecyle from initial designs to decommissioning. We use the latest hardware to provide the best user experience for customers.
5+ years of major internet routing protocols experience
3+ years of automation scripting using Python, Bash, Shell and/or Perl experience
CASP+ (CompTIA Advanced Security Practitioner) or CCNP Security (Cisco Certified Network Professional-Security) or CCSP (Certified Cloud Security Professional), or Bachelor's degree
industry standard certification (CompTIA, CCENT, or Network+), or experience in a relevant field (e.g., Computer Science, Networking Engineering)
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, VA, Arlington - 159,100.00 - 215,300.00 USD annually
