Key job responsibilities
Design and architect network and systems improvements to enhance transport infrastructure
Coordinate technology change management initiatives with business operations teams
Partner with business owners, security engineers, and cross-functional tech teams to innovate network transport solutions
Troubleshoot complex issues across team and organizational boundaries to ensure transport layer reliability
Operate and maintain network systems while continuously improving their performance and resilience
Solve ambiguous technical problems where root causes are not immediately apparent
Leave systems in better condition than found through proactive optimization and enhancement
Build and improve the systems you operate on, balancing reactive support with strategic improvements
Ensure transport layer stability regardless of where problems originate within the organization
A day in the life
Most days, your focus is design and improvement: writing architecture docs for a network upgrade, coordinating a change window with business operations, pairing with a security engineer on how a new control affects transport, or reviewing a teammate's design. When you're on call, the shape of the day flips. You're first-responder on incidents, driving root cause across teams and keeping stakeholders updated. Expect a few focused meetings a day and heads-down time for the rest. Beyond the regular work, there's room to pick up longer-horizon programs, mentor newer engineers, or lead a cross-team initiative when something interests you.
About the team
We're a small team that wears many hats. Most of us have a primary specialty: network engineering, software development, security consultation, or governance. We talk constantly, whether we're pattern-matching a weird incident, pairing on a design, or walking through why a network behaves one way in one site and differently in another. Our mission is to build and run the systems that keep a global operations program moving. Our customers are the program leaders, operating teams, security reviewers, and business owners we work with. We solve the hard problems together and we don't let each other go it alone.
4+ years of supporting and maintaining a corporate network environment experience
Knowledge of networking protocols such as HTTP, DNS and TCP/IP
Experience in operations and on-call support for data center facilities, mission critical plants, or production facilities, or experience leading technical teams through daily operations and maintenance evolutions
1+ years of automation scripting using Python, Bash, Shell and/or Perl experience
Experience building services using AWS products
Experience in the application of network design, including knowledge of major routing protocols, topology design, network hardware, device configuration, and traffic engineering
Experience supporting AWS Connect
Knowledge of VoIP protocols like SIP and WebRTC, traditional telephony like ISDN and PSTN. Voice media negotiation and transport across private and public networks.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, WA, Seattle - 136,000.00 - 184,000.00 USD annually
