This role matters because cable installation quality directly impacts data center network reliability and customer experience. You'll own the quality process from participating in cabling design reviews through training delivery, ensuring our infrastructure meets the standards our customers depend on.
Key job responsibilities
Support Quality Assurance related programs to drive world-class quality in network cabling in the new constructions of Data Centers to achieve the best operating, lowest cost infrastructure in the world. The Network Cabling Quality Technician will be obsessed with quality, engineering and design continuous improvements
Partner with Network Deployment teams to adopt defined quality assurance checklists, gather feedback, and generate recommendations to improve checklists. Work with partner teams to track cabling scope changes and perform impact analysis to address business needs
Partner with the Vendor Management team to drive cable vendor quality, provide vendor performance metrics through business reviews, and refine processes to improve vendor performance
Support cable installation benchmark according to Amazon policies and industry standards; maintain cable installation standards, checklists, standard operating procedures and best practices guidelines
Conduct Network Cabling Installation Quality Training Programs, and the creation of training materials, to support internal and external partner and stakeholder teams
Collaborate with stakeholder teams to capture metrics data such as inspection reports and cable test results; track defects for root cause analysis, generate recommendations, evaluate vendor performances and escalate issues to respective owners for remediation plans
Track and report on project milestones, vendor performance metrics, and quality KPIs including First Pass Yield, defect rates, and schedule adherence across multiple concurrent projects
Support continuous improvement initiatives by capturing lessons learned, facilitating post-project reviews, and implementing process improvements to enhance future project delivery
Identify opportunities to reduce Cost of Poor Quality and improve overall project efficiency
Regional and Local Travel up to 25% to attend site visits and meetings for onsite quality standards review and collect feedback from onsite personnel
This is an opportunity to leverage and grow your existing program management, quality assurance and engineering experience in an innovative and highly collaborative environment where the results of your work will directly impact AWS and its customers.
A day in the life
Amazon Web Services (AWS) is a highly innovative company that collaborates across disciplines to produce new technology that changes our world. The AWS Quality Team is a fast-growing global team that is rethinking the implementation and design for the critical arteries that connect the various pieces of hardware inside AWS’ data centers and edge sites.
As a member of this team, you will be charged with visiting our data centers and ensuring that we are following AWS and Industry standards while also collecting lessons learned so we are continually improving. You will work directly with engineers, managers, and operations teams across the company to develop and improve network pathway and installation standards based on these observations and lessons learned.
Knowledge of network cabling, optic types, and test equipment
2+ years of data center experience, or experience with cabling infrastructure best practices and methodologies
Associate's degree in Telecommunications or related discipline, or equivalent work experience
Knowledge of basic quality tools (e.g., defect categorization, root cause analysis, or quality reporting systems)
Experience with cabling infrastructure best practices and methodologies
Knowledge of critical data center equipment
Experience with program and project management in a matrixed organization, including managing details, keeping multiple tasks/projects on track, and influencing others
Experience that includes strong analytical skills, attention to detail, and effective communication abilities, or experience in technical support
Proven track record on ability to identify creative and innovative solutions to improve quality, reliability, or maintainability
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
