Manage daily floor operations: staffing, work allocation, and escalation of issues on robotics. Create reports and track project/process metrics.
Capacity planning and build capacity: Forecast the demand of the data based on research plan, plan for the ops capacity, and identify bottleneck
Identify repetitive problems from data operations and initiate new technical and operational programs to de-bottleneck the issues systematically.
Drive process optimization and improvement projects in quality and productivity across the data collection workflow. Partner with cross-functional teams and DC Tech Leads to improve tooling and processes.
Partner with vendors on managing the 3P team. Review vendor performance at regular cadence and ensure productivity and quality deliverables are met.
Manage expectations of multiple stakeholders across teams within the program. Present team metrics and write-ups in business review meetings.
Support hiring, onboarding, and training of new team members, including conversion of high-performing contractors to full-time roles.
2+ years of people management and team development experience
Experience with continuous improvement processes
5+ years of operations experience
Familiarity with standard desktop tools (Word, Excel) and the ability to create reports and track metrics
Strong technical and non-technical program management
Strong entrepreneur ownership, willingness to meet daily deadlines in an ever changing and fast-paced environment
Experience with strong project management skills and the ability to thrive in a fast-paced environment
A bachelor's degree in any field (STEM preferred but not required)
Experience managing robotics, data, or ML data operations teams
Excellent verbal and written communication; strong attention to detail and organizational skills
Strong people-management skills and the ability to lead by example and adapt to dynamic requirements
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, CA, San Francisco - 148,600.00 - 222,000.00 USD annually
