Coordinate cross-functional escalations — working with ATS planning, FC/SC operations, carriers, and cross-border (XBorder) sort center teams to resolve in-flight issues
Manage ad-hoc operations — tracking and positioning standby (STBY) capacity for first-leg linehaul ad-hocs (reference: prior ad-hoc rate ~57% STBY-positioned)
Drive SLA and process improvements — e.g., proposing/negotiating SLA timing adjustments with stakeholders
Assign and track incident-response tasks (via Asana) for weekend/off-hours linehaul incidents
Represent ROC MX in daily/weekly sync calls with ATS, planning, and regional leadership
Bilingual communication — fluent, real-time coordination in both Spanish and English across MX-based and global stakeholders
About the team
Inclusive team culture
At Amazon we embrace our differences and we are committed to furthering our culture of inclusion. We host annual and ongoing learning experiences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.
Work Life Balance
We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.
Mentorship & Career Growth
Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional.
1+ years of employee and performance management experience
Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
Can push and pull wheeled dollies loaded with products up to 100 pounds during shifts
Bachelor's degree or equivalent
Speak, write, and read fluently in English, and have the ability to take direction in English
1+ years of performance metrics, process improvement or lean techniques experience
Experience with six sigma tools and Lean techniques
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
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