This is a global role requiring effective communication and understanding of the diverse needs of international brands, operational teams, and stakeholders across countries.
Key job responsibilities
1. Lead and develop a team of program managers, setting clear expectations, providing direct and constructive feedback, and coaching each team member to operate at the top of their level.
2. Build a high-performing team culture centered on ownership, bias for action, and customer obsession fostering an environment where PgMs can tackle ambiguous, high-stakes problems independently.
3. Establish team-level mechanisms (e.g., weekly business reviews, program health checks, retrospectives) that drive operational rigor and continuous improvement.
4. Develop and execute comprehensive strategies to address complex, high-ambiguity brand protection challenges, owning the most critical and cross-cutting programs.
5. Analyze defect trends, abuse patterns, policy gaps, and process inefficiencies to design scalable mechanisms that support evolving business needs and strengthen Amazon's enforcement posture.
6. Establish key mechanisms, dashboards, and self-service tooling that eliminate manual dependencies and enhance Amazon's brand protection capabilities at scale.
7. Lead cross-functional initiatives spanning Product, Engineering, Operations, Science, and Policy teams across multiple geographies, operating as a thought leader in the IP protection space.
8. Influence roadmap prioritization across multiple organizations making trade-off recommendations, surfacing the right inputs for leadership decisions, and ensuring your team's programs are integrated into the broader Brand Protection strategy.
9. Author and present program updates to senior leadership, translating complex cross-org dependencies into crisp narratives and actionable decision points.
10. Build and maintain deep team-level expertise in brand abuse and enforcement strategy, ensuring the team can conduct rigorous deep dives to derive insights about emerging abuse vectors across Amazon's worldwide stores.
About the team
The vision of Intellectual Property Protections (IPP) team is to ensure every Brand’s catalog (ASINs and offers) is clean with no IP infringements while minimizing friction for the Sellers. We do this by proactively identifying infringing content on ASINs and offers through various signals including Brand provided data, Seller behavior, Brand licensee relationships, Brand/Seller appeals, etc. We build highly transparent systems that communicate the impact of our protections clearly and unambiguously to the Brand Owner and earn their trust.
5+ years of cross functional project delivery experience
5+ years of program or project management experience
5+ years of working cross functionally with tech and non-tech teams experience
Experience defining program requirements and using data and metrics to determine improvements
Experience managing teams
Experience managing, analyzing and communicating results to senior leadership
Master's degree
Knowledge of SQL
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