Export Control Requirement
Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident that is a current Green Card holder, or lawfully admitted into the U.S. as a refugee or granted asylum.
Key job responsibilities
The team starts small. Surrounding teams will support this work while you hire and build the team that owns it.
Team leadership
Hire and grow a team that covers each discipline the work needs: RF and link performance, software and data pipelines, AI/ML automation, networking, systems integration and test, and production operations and troubleshooting
Prioritize the team's work with engineering and operations partners, so that effort goes where it most improves the customer experience
Partner with the simulation, test, satellite, gateway, terminal and software teams on the data and evidence the analysis needs
Performance prediction and detection framework
Integrate simulations and models developed by other teams into a comprehensive framework that predicts network performance and detects where live performance falls short
Own the team's automated pipeline that brings live system and network data, simulation predictions and test measurements together
Co-develop each tool's automation interface with the team that develops and calibrates it
Set tolerances that reflect what each prediction means, and recognize when the model, not the network, is wrong
Rapid detection of changes that affect customers
Employ AI, machine learning and automation tools to rapidly detect changes that affect users, so the team catches problems early and protects the customer experience
Detect changes against the network's own history with statistical change-detection methods
Require independent evidence before an automated finding is treated as confirmed
End-to-end troubleshooting and resolution
Drive performance problems to their root causes across RF, software, hardware and networking, wherever they sit in the end-to-end system
Compare affected and unaffected terminals, satellites and gateways, and confirm causes with independent measurement or reproduction
Hand each cause, with its evidence, to the team that owns the fix, and confirm after the fix that customers see the improvement
Customer impact and reporting
Show how each finding affects the end-to-end customer experience
Report findings, open questions and progress to leadership on a regular cadence
About the team
We are a new team inside Amazon Leo’s communication systems organization. We turn live network data into clear answers about the performance customers receive, and then work with subject matter experts to improve the customers’ experience. Amazon Leo’s network serves consumers, businesses and government organizations; within Amazon Leo, the team supports the engineering and operations teams that need reliable evidence of how the network performs.
Bachelor's degree
7+ years of experience in satellite, wireless or network systems engineering, integration or performance analysis
3+ years of experience leading an engineering team
Experience with satellite, RF or wireless communication system performance
Experience finding the root cause of performance problems in a large deployed system from measurement or telemetry data
Experience writing analysis code in MATLAB, Python or C++
Master’s degree or PhD in electrical engineering, statistics or a related field
Experience operating or supporting a production network or satellite system
Experience building automated monitoring, test or data pipelines
Experience applying AI/ML methods, including large language model (LLM) tools, to anomaly detection or triage, with checks on their output
Experience with RF link or network modeling and simulation
Experience with statistical or causal methods to separate cause from correlation
Experience leading technical work across several partner teams
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, WA, Redmond - 175,100.00 - 236,900.00 USD annually
