Managing a shift, constantly identifying opportunities to improve team performance and owning associated change management.
Developing and/or referring to performance metrics to drive team performance and business results.
Identifying the business impact of trends and making data backed decisions.
Communicating with external customers (Carriers, Vendors/Suppliers) and internal customers (Retail, Finance, Software Support, Fulfillment Centers)
Escalating problems or variances in the information and data to the relevant owners and following through on resolutions.
Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis, as needed, is a plus.
Serves as escalation point for transportation specialists.
Owning process/business level reports/actions and diving compliance..
Perform Ad-hoc reporting and analysis as per requirement.
Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
1+ years of employee and performance management experience
Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
1+ years of performance metrics, process improvement or lean techniques experience
Knowledge of Microsoft Excel at an advanced level, including: pivot tables, macros, index/match, vlookup, VBA, data links, etc.
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