A day in the life
Your morning may begin with a shift handoff, reviewing overnight tickets and aligning your team on the priorities ahead. You will walk the data center floor, checking equipment health and verifying that safety protocols are followed. Throughout the shift you will coach technicians through troubleshooting scenarios, approve maintenance procedures, and escalate issues that need broader support. Between operational tasks you will hold one-on-ones, update capacity trackers, and collaborate with partner teams on upcoming projects.
About the team
Our team keeps Amazon's data center infrastructure running reliably and safely around the clock. We operate in a fast-paced environment where collaboration, technical curiosity, and a commitment to continuous improvement are part of everything we do. As we continue to grow, we are focused on building an inclusive culture that empowers every team member to contribute ideas and develop their careers. Joining us means being part of a mission that directly supports the services customers rely on worldwide.
2+ years of operations and on-call support for data center facilities, mission critical plants, or production facilities experience
4+ years of Information Technology (IT) experience, or Bachelor's degree in computer science, engineering, mathematics or equivalent
2+ years of people management experience
2+ years of computer hardware troubleshooting and repair experience, or experience with computer hardware troubleshooting and repair
Experience with technical writing, or experience with project management
certification in an applicable field like A+, Net+, Sec+, CCNA, LPIC, Linux+, AWS certification, or A+ or CND (Certified Network Defender) or Network+ or Security+
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, MD, Frederick - 78,400.00 - 137,300.00 USD annually
