As a leader, the most critical aspect of being a Logistics Manager is the successful development and coaching of those under them. An effective Logistics Manager develops strong individuals that know how to make the right decisions, improve organizational culture and to take responsibility when required. Logistics Managers evangelize Accountability and emphasize the importance of this responsibility in creating a strong culture of accountability throughout the entire organization. Logistics Managers ensure their teams understand the importance of their role, their expectations and how their success impacts the bigger picture. Logistics Managers demonstrate good judgment in how and when to escalate without damaging relationships. When confronted with discordant views, Logistics Managers are able to find the best path forward and can influence others to follow that path (build consensus). They independently sets or contributes to setting the vision and direction of a designated area while ensuring optimization of the processes, standards, and functions within that space. They use expertise and high judgment to design the right team structures and mechanisms to meet both short and long-term business goals. Logistics Managers constantly look around corners to proactively mitigate risks before they become roadblocks.
Effective May 15, 2017, logical access to the AWS GovCloud region will be restricted to Amazon employees who are U.S. Citizens. (GovCloud may NOT be accessed from outside of the United States)
Key job responsibilities
Logistics Operations Leader- It is the manager’s responsibility to guarantee the organization is running smoothly, ensuring our service meets the expectations and needs of our customers and business on a daily, monthly and yearly basis. Some of these operational tasks include:
Developing performance goals and objectives to achieve customer promise expectations and ensure accuracy and quality
Building and executing productivity plans by reviewing work forecasts, determining productivity requirements, and partnering with other Logistics Managers to balance labor
Determine timelines that meet business and customer expectations; ensure they are met
Partnering with the management team to establish and maintain quality control standards
Remove roadblocks and obstacles for major initiatives
Logistics Business Leader- It is the manager’s responsibility to act as a Logistics business leader by doing the following:
The primary point of contact for communication and escalation to both internal and external teams/customers within his/her respective area
The primary developer of team strategies, vision and goals for their team in alignment with the broader organization
Ensure operational practices are fully compliant with legislation and policy
Generate and/or filter information from higher levels of management to their teams creating, managing, and supporting recognition and communication programs
Logistics People Leader- It is the manager’s responsibility to act as a logistics people leader by doing the following:
Manage and drive staffing plans, schedules, quality initiatives, performance levels and process change initiatives
The primary facilitator of team coordination and cohesion
Maintain a strong focus on personal and team growth and development
A strong supporter of projects outside of day-to-day operations
Distribute new opportunities fairly amongst the team when available
Hold regularly scheduled 1:1’s with a focus on personal development
Ensure accountability and documentation on coaching opportunities
Opening new requisitions and ensure bar is being raised with new internal hires
Must be accessible at all times via telephone, text, or similar instant messaging platforms
Must be willing to participate in management escalations occurring outside normal business hours as needed (including late nite/early morning/overnight situations).
Process Improver- The manager shall be a champion of continuous improvement by:
Proactively being a driver of process standardization and continuous improvement across the org
Contributes to operational deployment plans outlining critical and best practice launch activities
Teaching how to create documents, processes, tools and metrics that reflect outcomes
Conducts post-deployment evaluations to measure launch effectiveness (PDSA)
Advise team members on process improvement strategies
Audits- The manager will conduct monthly audits using a standardized checklist
Meetings- Lead team meetings. The manager may also represent Logistics locally and/or globally
Travel- Travel between sites and across the cluster based on the need of the team and business
Design and implement the risk assessment framework for the AWS transportation program
Anticipate challenges/obstacles the transportation business would encounter while expanding geographies
Manage overall compliance of the program
Research state/ local level fleet and driver regulations and ensure specific SOPs are in place.
This role will be located in Berwick, PA.
A day in the life
Think tactically by using expertise and high judgment to establish the right team structure to respond to customer needs and short business goals. They will make sure their team(s) are operating efficiently, meeting SLAs, and delivering results. They create a plans, communicate requirements, negotiate priorities, and define what success looks like across all levels.
Think strategically by using expertise and high judgment to establish goals in an area where the strategy for may not yet be defined. They set a vision, design a strategy, and achieve consensus on priorities that align with long-term business goals.
Ensure outcomes are auditable, decisions are data-driven, and work quality is measurable; and will use this to determine where to simplify or extend solutions for the best outcome.
Ensures team compliance with policies (e.g., information security, data handling, PCI, accessibility, service level agreements, etc.). They determine if appropriate metrics are in place to measure the customer experience, and if not will work to define them.
Allocate time to set up needed operational metrics, customer intake mechanisms, team training, and documentation (e.g., tutorials, help pages, troubleshooting).
Prioritize root cause resolution, automation where possible, and other projects that improve customer experience, deliverable quality, and the team environment.
3+ years of logistics operations experience
4+ years of shipping & receiving, inventory and warehousing practices experience
5+ years of work in a management position with 5 or more direct reports experience
Experience in retail, operations and/or business management
Experience working in supply chain, transportation, project management or management consulting
Experience prioritizing and managing time effectively in dynamic environments
Knowledge of operating systems, hardware, storage, network, security, database administration and cloud infrastructure
Experience with computer skills, including proficiency in MS Office (Word, Excel, PowerPoint), or experience with Microsoft office tools like Word, Excel, Outlook, and OneNote
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, PA, FAIRLESS HILLS - 113,600.00 - 160,000.00 USD annually
