Key job responsibilities
Job duties include, but are not limited to
Troubleshooting difficult IT problems without SOPs.
Planning and coordinating CMs and CM .templates.
Collaborating with internal teams or vendors to execute projects.
Leading continuous improvement efforts.
Auditing the quality of work performed and provide constructive feedback when necessary.
Automating manual tasks; create/improve small tools that help make team operations more efficient.
Serving as the first point of escalation.
Participating in hiring, training and development of others.
Moving up to 49 lbs as well as standing and walking during shifts lasting 12 hours.
Supporting customers from multiple buildings in the area, as well as remote customers.
Traveling within your local or regional area to support our customers.
High school or equivalent diploma
4+ years of IT systems or relevant commercial production environment experience
4+ years of Microsoft administration, Linux administration, or Cisco IOS (CLI) experience
4+ years of troubleshooting in a multi-user high availability environment experience
4+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience
4+ years of PC repair, troubleshooting, deployment and liquidation experience
3+ years of IT client, server, and network service delivery experience
Possess and maintain a current, valid Driver License
Bachelor's degree in Computer Science, Information Technology, or a related field
CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
Experience communicating complex ideas to technical and non-technical audiences
Can show strong verbal and written communication skills
Experience managing multiple projects, prioritizing, planning, and managing time
Strong troubleshooting skills of very complex systems
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, NC, Garner - 60,700.00 - 106,300.00 USD annually
