At Amazon, you'll work alongside the latest AI and GenAI tools that are increasingly woven into how teams operate: from AI-powered capabilities that accelerate decision-making, to Generative AI that helps you focus on work that truly matters. You'll have opportunities and resources to develop AI fluency at your own pace, with continuous learning built into the culture.
Key job responsibilities
On-site troubleshooting of AV systems, including complex integrated systems such as large conference rooms, training rooms, executive rooms and bespoke or legacy systems
Periodic AV/VC Room Checks
Technical support for users (Windows/Mac/Linux)
Work with the On-Premise IT support team, contractors and integrators through troubleshooting and repair procedures
Communicating with manufacturers and vendors to arrange repair or RMA of faulty equipment and managing local inventory
Working closely with partner teams including AV hardware deployment, AV Escalation, Facility Teams and MeetEx to drive continuous improvement of the customer experience
Maintaining communication with customers and stakeholders, informing them of incident progress via thorough ticket documentation and the use of Standard Operating Procedures (SOPs)
About the team
About the Team
We provide IT support to users across 9 key areas: In-Person Support (IPS), Conference Room Support (AV), Infrastructure Support (IS), New Hire Day 1 (Hardware Onboarding), Logistics (Forward and Reverse), Peripheral Support, Events (on and off Amazon campus), Livestream Meetings, and Incident Management (IMT).
2+ years of experience in Corporate AV Support with a proven record of effectively commissioning, configuring, troubleshooting or installing corporate AV systems.
Proven experience troubleshooting, diagnosing and understanding Video and Audio signal flow.
Experience working with AV equipment for Video and Audio Conferencing: Cisco, Extron, Crestron, BiAmp, Shure and Poly; AV Control Systems, DTP systems, Matrix Switchers, Extenders and Audio DSPs.
Understanding of Networking Basics (LAN, WAN, Protocols:IP/TCP, MAC Address, DNS)
Experience with AV-related network technology: video and audio over IP (e.g. Cisco, Dante/AES).
Language proficiency in Japanese and English (written and spoken).
Basic Knowledge and skills in PC (Windows and Mac OS) troubleshooting.
BA/BS degree in a related technical field, or equivalent industry experience. CTS, CTS-I or CTS-D, or equivalent ITIL v3 or 4 Foundation Additional AV Certifications or formal training by manufacturers (e.g. Crestron, Extron, Biamp, QSC, Cisco, Dante, etc.)
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
