About the team
Ops Tech Solutions (OTS) is the field IT organization responsible for first level troubleshoot of IT issues in our FCs, distribution centers and other sites.
Bachelor's degree in computer science, engineering, mathematics or equivalent, or Bachelor's degree
Experience troubleshooting and identifying the root cause of issues
Experience with Linux and/or Windows Operating System support including in-depth understanding of one or both OSs, configuring, managing or troubleshooting systems at scale
Experience with IP networking fundamentals and TCP/IP, UDP, DNS & DHCP
Experience in IT client, server, and network service delivery
Valid EU driver's license
Advanced proficiency in Spanish (C1 level) and English (B2 level), verbally and in writing
Experience working in a customer-facing environment
Experience in a fast paced, dynamic organization
Experience in complex problem solving, and working in a tight schedule environment
CompTIA A+, CompTIA Network+, Cisco CCNA/CCNP, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
Experience of working with common network and internet protocols such as, network management protocols, network communication protocols and network security protocols
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
