Establishing and deploying digital communication or telecommunications systems, using diagnostic equipment as required
Communicating with stakeholders at all levels, keeping them informed and managing escalations
Maintaining a safe, secure working environment in line with health and safety protocols
We welcome individuals from all backgrounds with a keen interest in technology, strong problem-solving abilities, and great customer service skills. A proactive, organised approach and the ability to explain technical information clearly matter most. You don't need prior experience - just enthusiasm, a bias for action, and a genuine curiosity about how things work.
Here at Amazon, it's in our nature to learn and be curious. Within this apprenticeship you'll put newfound knowledge into practice every day, supported by first-class coaching, tailored development, and rewarding work that will empower you to reach new heights and build the future you envision.
You'll gain a vast range of experiences and skills while working towards the Level 3 Information Communications Technician apprenticeship standard. As a working student, your focus is to complete your studies in your 20% off-the-job time, developing the skills, knowledge, and behaviours to work towards successful graduation. You'll be set objectives and goals by your training provider and manager to support your studies.
You'll build your skills over an 18-month period, starting in September. Your apprenticeship will combine classroom/virtual-based training to cover knowledge, on-the-job training at your Amazon base location, online learning, and mentoring from our experienced team members.
We value different perspectives and experiences, and we're dedicated to creating an inclusive environment where everyone can thrive. Our employee-led affinity groups – including communities for women in tech, LGBTQ+ employees, and underrepresented minorities – provide community, mentorship, and a platform for your voice to be heard. We're committed to building a workforce that reflects the customers and communities we serve.
We're also continuously raising our performance bar as we strive to become Earth's Best Employer, so you'll have the resources and support to develop into a well-rounded professional.
Please note: as part of your off-the-job learning, you may be required to travel to a training centre, which may differ from your primary work base. Candidates should be prepared for occasional travel as part of the programme.
Your career isn't a straight path – it's a journey you build as you go. A universe of opportunity awaits, and your next adventure starts here.
To qualify for this programme, you must
Be 18 years or over before the start date (September 2027)
Have the right to live and work in England at the point of enrolment (June 2027). If you are on a visa, this must enable you to legally work and reside in England for the entire duration of the programme from enrolment.
Have lived in the UK or in the European Economic Area (EEA) for the last 3 years prior to the start date
Not be registered to study on a UK government funded course ending August 2027 or later
Be prepared to travel for external/mandatory training as part of the apprenticeship
Hold at least 5 GCSEs (or equivalent) at grade 4 (C) or above in any subject
Please note, if you have received educational qualifications outside of the UK then we will require a Statement of Comparability to confirm your eligibility for the scheme. Please ensure you obtain one during the application process, through UK ENIC: https://www.enic.org.uk/
Previous qualifications will be reviewed for funding eligibility and offers are subject to funding approval
PLEASE NOTE: This position is an 18 month fixed-term contract. You must NOT already have a qualification in a similar subject at the same or higher level than this apprenticeship.
This Apprenticeship assumes the candidate has some or little knowledge/experience of the occupation
A genuine interest in technology and how IT and communication systems work
Good problem-solving skills and a logical, methodical approach to diagnosing faults
Great customer service skills, with the ability to explain technical information clearly to non-technical people
A proactive, organised approach to managing and prioritising your work
Good attention to detail and accurate record-keeping/documentation
An interest in areas such as networks, cloud services, cyber security, or telecommunications
Comfortable communicating with people at all levels and working as part of a team
A willingness to keep learning and stay curious about new tools and technologies
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
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