Amazon
From Amazon's careers page
Status: listed on the employer's own careers page when we last checked (daily). Confirm on their site before applying.
ROW IB team is seeking a highly motivated Investigation representative to help manage daily operational activities centrally across FCs. Our teams' objective is to perform the research and investigation on paymen disputes across fulfillment centres. This is a chance to work in an innovative team, participating in operational excellence, system support, process and design the inbound ecosystem. Come help build a world-class services with Amazon.in's customer-centric focus applied to the Seller experience. The Investigation representative will support in virtual investigation while ensuring program standards for individual and team performance are met. A Investigation representative at ROW IB is responsible for research workflow and investigation, flow of information among stakeholders and taking day on day decisions accurately in a timely manner.
Effectively communicate in a clear and professional manner at all times
Provides/ expedites prompt and efficient service to Amazon customers/partners team.
Effectively manage sensitive cases by reporting up the escalation matrix
Demonstrate excellent time-management skills
Maintains or exceeds targeted performance metrics
Actively seek solutions through logical reasoning and identify trends to suggest process improvements
A day in the life
A Investigation Representative is responsible for completing the research and investigation in a timely manner within an ambiguous environment using data analysis and other tools. This requires high level of ownership by facilitating flow of information, reporting progress and identifying blockers & providing resolutions. An Investigation Representative will insist on high standards by effective research and identifying gaps and risks in current mechanisms.
Rest of World Inbound (ROW IB) team is a vertical of ROW APEX, India Operations. Our team objective is to provide the hassle free and smooth inbounding experience to all sellers and vendors across amazon fulfillment centres. The team is responsible to addressing the payment disputes across fulfillment centres and perform rescue operations, and contingency management.
Associate's degree or above, or Master's degree or above
Experience that includes strong analytical skills, attention to detail, and effective communication abilities
Experience managing time efficiently, meeting personal goals, and working effectively with internal, partner, and customer teams
Experience in written and oral communication, including the ability to communicate with all levels in the organization (technical, business, executive).
Experience with advanced use of SQL for data mining and business intelligence, or experience in creating process improvements with automation and analysis
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
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Hi [Name], I just applied for the Investigation Representative, ROW IB role at Amazon. My background in [your most relevant experience] lines up well with what the team is looking for. Would you be open to a quick chat, or could you point me to the right person on the team? Thank you!
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