As a Rack Lifecycle Tech, you will execute structured cabling, rack installation, and decommission activities with precision and to standard — following established SOPs, escalating deviations to your team lead, and ensuring every rack you touch is installed correctly, cabled to specification, fully documented, and handed off with zero blockers. This is an individual contributor role with no people management responsibilities.
Your work is foundational to AWS’s ability to deliver infrastructure capacity to customers reliably, safely, and at the lowest possible cost.
Key job responsibilities
🔷 Rack Installation & Cabling
Execute rack installations including physical placement, power connections, grounding, and cable management per AWS standards and MOPs
Perform structured cabling including fiber/copper terminations, patch panel connections, labeling, and dressing to specification
Complete OTDR and power testing; validate results against acceptance thresholds; escalate failures to team lead promptly rather than self-resolving outside approved procedures
Follow all EHS protocols, lockout/tagout (LOTO) procedures, and safe work practices during installation activities
🔷 Rack Lifecycle Operations
Execute work orders and tasks assigned by the Rack Lifecycle Team Manager under direct manager direction, maintaining accurate status updates in workflow management tools (e.g., Boost, MARS)
Perform quality checks on completed cabling work including port map verification, label accuracy, and as-built documentation updates in CMDB/DCIM
Identify and escalate issues, blockers, or deviations from SOPs encountered during task execution to the team lead or manager promptly; do not self-resolve outside approved procedures
Support deployment wave readiness by participating in pre-work site walks, material staging, and tool preparation
🔷 Material Handling & Supply Chain Support
Receive, verify, and stage incoming rack, cable, optics, and hardware deliveries; validate against BOM and flag discrepancies
Maintain accurate site inventory records for cables, optics, patch cords, and consumables used during deployments
Support cycle count activities and assist in identifying inventory shortfalls that may impact deployment timelines
🔷 Handover & Documentation
Complete all required as-built documentation, port maps, test result records, and workflow sign-offs before handoff to Data Center Operations
Update CMDB/DCIM and IPAM records accurately following rack installation or decommission activities
Ensure handoffs are clean and fully documented with zero open blockers, enabling smooth transition to the next lifecycle phase
🔷 Rack Decommissioning
Execute physical decommission activities per assigned MOPs — including cable removal, power disconnects, asset de-tagging, and rack extraction
Perform device wipe and media destruction in compliance with AWS Secure Media Destruction and EHS policies
Sort, label, and stage recovered assets (optics, cables, PDUs, hardware) for RMA, redeployment, or secure disposal per AWS Reverse Logistics policy
Update DCIM/CMDB, IPAM, and port maps post-decom to ensure accurate space, power, and circuit records
Validate that reclaimed U-space, power, and cooling capacity is accurately recorded in the available pool
🔷 Quality, Safety & Compliance
Adhere to all site-level SOPs, quality standards, and governance frameworks for cabling, installation, and decommission activities
Complete all required safety training and certifications; participate in regular EHS audits and team safety briefings
Contribute to continuous improvement by identifying recurring quality issues, suggesting process improvements, and sharing feedback with the Rack Lifecycle Team Manager
Use Rack Lifecycle Team tooling (e.g., Boost, MARS, ALM/DCLM) accurately to record work, track assets, and maintain data integrity
🔷 Cross-Team Coordination
Support coordination with DCO, DCEO, Network Engineering, and facilities teams during active deployment or decom activities under manager guidance to ensure smooth execution
Participate in daily stand-ups and pre-work briefings; communicate clearly on task status, blockers, and schedule adherence
Provide accurate, timely updates on task completion and flag risks or delays to the team lead immediately
🔷 Continuous Learning & Development
Maintain and develop technical proficiency in structured cabling, fiber optics, rack installation, and data center physical infrastructure
Complete required certifications and training modules including EHS, LOTO, and any Rack Lifecycle Team-specific technical programs
Proactively seek feedback from leads and managers to improve personal performance and output quality
Support the onboarding and training of new team members; share knowledge and best practices with peers to build overall team capability and quality standards
Stay current on AWS infrastructure tooling, cabling standards, and process updates communicated by the Rack Lifecycle Team
A day in the life
As a Rack Lifecycle Tech, your day is on the data center floor. You might start the morning by reviewing your assigned work orders in Boost, checking in with your team lead on priorities, and staging cables and optics for a rack installation wave. By midday, you could be terminating fiber runs at a patch panel, running OTDR tests to validate loss results against acceptance thresholds, or labeling and dressing a freshly installed rack. In the afternoon, you might be updating CMDB records for completed work orders, de-tagging and staging recovered assets from an EOL decom, or helping onboard a new technician by walking them through the SOP. If you encounter a deviation from the approved MOP, you escalate it to your team lead immediately — you don't improvise. Your role is hands-on, technical, and precise — you execute the work that keeps AWS capacity on track.
About the team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
2+ years of computer hardware troubleshooting and repair experience
1+ years of computer networking experience
High school or equivalent diploma
Experience dealing effectively with customers during problem resolution and operating efficiently under pressure
Familiarity with rack decommissioning including device wipe, media destruction, and asset recovery procedures
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
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