Key job responsibilities
Support a positive employee experience by executing key programs, reinforcing workplace standards, and partnering with PXT and Operations to create a culture where employees feel valued, heard, and supported.
Execute standard work with consistent quality and timeliness, meeting established service level agreements (SLAs) and maintaining accurate documentation of HR processes and employee interactions.
Provide frontline employee support by responding to inquiries, addressing concerns, and ensuring appropriate resolution or escalation of employee matters. Handle sensitive information with discretion and professionalism.
Assist in running and monitoring feedback channels such as roundtables, floor walks, and employee engagement activities. Support issue tracking and follow-up, partnering with senior PXT team members to drive resolutions and improvements in employee experience.
Coach frontline leaders on behaviors that impact engagement and retention. Reinforce expectations and guide leaders in selecting and effectively utilizing available tools to improve team communication, recognition, and performance conversations.
Support managers in performance management by coaching on setting clear expectations, delivering timely feedback, and documenting performance conversations. Help managers address root causes of performance issues and reinforce consistent use of PXT tools and processes.
Assist with internal investigations, including gathering facts, reviewing documentation, and understanding root cause analysis. Learn from senior PXT partners how to uphold fairness, confidentiality, and compliance throughout the process.
Support the execution of site(s)-level engagement, communication, and culture-building initiatives. Coordinate logistics, gather feedback, and monitor effectiveness.
Learn to track and summarize PXT-related data (e.g., attrition/attendance trends, hiring data, employee sentiment). Help prepare insights for site(s) reviews or team discussions.
Promote the use of self-service tools to resolve routine employee and manager questions. Help identify recurring gaps and escalate opportunities to improve tool usability or adoption.
A day in the life
A typical day involves balancing standard work execution with responsive employee support. You'll maintain consistent presence on the operations floor, engaging directly with hourly employees and partnering with leaders to address concerns and drive engagement initiatives. Operating under the guidance of senior team members, you'll execute core HR processes while ensuring quality service delivery.
Through data tools and HR technologies, you'll assist in tracking metrics and identifying trends, while developing your ability to build trust through personal interaction. You'll support employee engagement activities, help coordinate feedback channels, and assist in coaching and development of others. When complex issues arise, you'll seek guidance from senior team members, learning to navigate challenging situations while developing sound judgment.
Success in this role comes from maintaining organized routines, demonstrating strong follow-through, and building effective partnerships with both the PXT team and Ops Partners. This role requires excellent organizational skills and the ability to thrive in a fast-paced environment where no two days are the same.
Bachelor's degree in a relevant field
Fluent verbal and written communication skills in English and Local language
Basic proficiency with Microsoft Office Suite (e.g., creating documents in Word, using basic spreadsheet functions in Excel, managing calendars/emails in Outlook).
Ability to maintain confidentiality in handling sensitive information
Experience communicating effectively with diverse audiences (e.g., explaining processes, addressing concerns, providing technical guidance)
Degree in HR, Management, Business, Labor Relations, Psychology, or a related field
Experience in customer service or people-facing roles, demonstrating effective verbal and written communication skills
Demonstrated ability to analyze information, solve problems, and make data-driven decisions
Intermediate skills in Microsoft Excel (e.g., ability to use pivot tables, v-lookups, and formulas)
Proficiency in using AI-powered tools, HR analytics platforms, and emerging technologies to derive insights and drive process improvements
Ability to effectively train, guide, and support others in the use of various HR technologies and digital platforms, with a focus on increasing user adoption and enhancing end-user experience
Strong organizational skills with proven ability to manage multiple priorities, meet deadlines, and deliver results in fast-paced, dynamic environments
Experience building partnerships and collaborating effectively across teams, demonstrating adaptability and autonomy
Ability to exercise sound judgement and navigate ambiguous situations with limited direction
Basic understanding of HR processes and policies
Demonstrated problem-solving skills and resourcefulness
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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
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