À titre de gestionnaire principal de comptes techniques vous contribuerez à l'élaboration et à l'exécution de stratégies visant à encourager notre clientèle à adopter et utiliser les services AWS notamment EC2 S3 les bases de données DynamoDB et RDS Lambda CloudFront CDN IoT et plusieurs autres encore. Votre savoir-faire technique et vos aptitudes envers la clientèle vous permettront de représenter efficacement AWS dans l'environnement des clients ainsi que mener des discussions avec les cadres supérieurs concernant les incidents les compromis l'assistance et la gestion des risques.
Vous ferez des recommandations et fournirez des conseils techniques stratégiques visant à planifier et produire des solutions selon les meilleures pratiques et de manière proactive vous maintiendrez les environnements AWS de vos clients en bonne santé opérationnelle. Les relations étroites développées avec vos clients vous permettront de comprendre leurs besoins commerciaux et opérationnels ainsi que les défis techniques auxquels ils font face et les aider à bénéficier au maximum d'AWS. Ce poste requiert la capacité de voyager 10 % du temps ou davantage selon les besoins.
Le gestionnaire principal de comptes techniques est la pièce maîtresse de la valeur qu'apporte Enterprise Support à nos clients. Si vous souhaitez être à l'avant-garde de l'innovation rejoignez-nous !
// Would you like to join one of the fastest-growing organizations within Amazon Web Services (AWS) and help customers of all industries and sizes including Automotive Financial Services Energy Big Data and more gain the best value and service from AWS? At AWS Enterprise Support we're looking for a Technical Account Manager (TAM) to support our customers' creative and transformative spirit of innovation across all technologies including Compute Storage Database Big Data Application-level services Networking Serverless and more. This is not a sales role but rather an opportunity to be the principal technical advisor and 'voice of the customer' to organizations ranging from start-ups to Fortune 500 enterprises.
As a Senior TAM you will help craft and execute strategies to drive our customers' adoption and use of AWS services including EC2 S3 DynamoDB & RDS databases Lambda CloudFront CDN IoT and many more. Your technical acumen and customer-facing skills will enable you to effectively represent AWS within a customer's environment and drive discussions with senior leadership regarding incidents trade-offs support and risk management.
You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices and proactively keep your customers' AWS environments operationally healthy. The close relationships developed with your customers will allow you to understand their business/operational needs and technical challenges and help them achieve the greatest value from AWS. This position will require the ability to travel 10% or more as needed.
The TAM is the centerpiece of value to our Enterprise Support customers. If you wish to be at the forefront of innovation come join us!
About the team
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity and AmazeCon conferences, inspire us to never stop embracing our uniqueness.
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Plus de 5 ans d'expérience en conception, mise en œuvre, exploitation ou consultation d'applications distribuées
Plus de 5 ans d'expérience en ingénierie technique
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5+ years of design/implementation/operations/consulting with distributed applications experience
5+ years of technical engineering experience
Expérience dans un environnement de services opérationnels ou de soutien fonctionnant en mode 24 heures sur 24, 7 jours sur 7
Expérience dans un environnement interne d'entreprise ou dans un environnement externe orienté vers la clientèle, en tant que responsable technique
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Experience in a 24x7 operational services or support environment
Experience in internal enterprise or external customer-facing environment as a technical lead
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Amazon est un employeur garantissant l'égalité des chances et ne fait aucune discrimination sur la base du statut d'ancien combattant protégé, d'un handicap ou de tout autre statut protégé par la loi.
Notre culture inclusive permet aux Amazoniens d'offrir les meilleurs résultats à nos clients. Si vous avez un handicap et que vous avez besoin de mesures d'adaptation ou d'adaptation en milieu de travail pendant le processus de candidature et d'embauche, y compris du soutien pour l'entrevue ou le processus d'intégration, veuillez visiter https://amazon.jobs/content/en/how-we-hire/accommodations pour plus d'informations. Si le pays ou la région dans lequel vous postulez ne figure pas dans la liste, veuillez communiquer avec votre partenaire de recrutement.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status.
L'échelle salariale de base pour ce poste est indiquée ci-dessous. En tantqu'entreprise offrant une rémunération globale, Amazon peut inclure d'autres éléments dans son offre, tels que des primes à la signature et des unités d'actions restreintes (UAR). La rémunération finale sera déterminée en fonction de facteurs tels que l'expérience, les qualifications et le lieu de travail. Amazon offre des avantages sociaux complets, notamment une assurance maladie (soins médicaux, dentaires, vision, ordonnance, assurance-vie de base et assurance DMA), un régime enregistré d'épargne-retraite (REER), un régime de participation différée aux bénéfices (RPDB), des congés payés et d'autres ressources visant à améliorer la santé et le bien-être. Nous remercions tous les candidats de leur intérêt, mais seuls ceux retenus pour un entretien seront informés du résultat du processus de recrutement.
CAN, ON, - 126,000.00 - 210,400.00 CAD annually
CAN, QC, Montreal - 126,000.00 - 210,400.00 CAD annually
