In this role, you will be a critical partner to our AWS customers, leveraging your delivery experience with large-scale transformations to help guide them through their stages of AWS adoption. You will assist customers in navigating the operational, educational, and governance aspects of a successful AWS cloud journey.
You will interface with AWS customers and AWS leadership, driving collaboration among the core account groups (Sales, Support, Solutions Architecture, and Professional Services), product and engineering teams, and customer teams, while planning and supporting major workload migrations. You will translate strategic initiatives in the account plan into executable actions, working backwards from our customers’ key milestones. The execution of education plans, roadmap to business outcome alignments, Executive Briefing Sessions, and go-live events are a few items owned by the CSM that are critical to the success of our customers’ cloud journey.
At AWS, you are encouraged to think big, invent, and take ownership of customer challenges. You will not only bring the best of Amazon to our customers, you will proactively help solve the customers’ challenges through new ideas, tools, and mechanisms.
Successful candidates will have a strong background in delivery and change management, be detail-oriented, possess excellent problem-solving abilities, and be exemplary communicators at both the executive and project team levels. You will be a peer leader, can gain stakeholder buy-in, negotiate, and lead teams. Your enterprise experience and operational excellence will inform the team’s decisions, provide valuable insights, and help drive secure and robust solutions.
You will evangelize AWS services and influence customers to adopt them. You should be passionate about delivering a great customer experience by deploying AWS solutions and inspiring innovation. You will be obsessed with contributing to the day-to-day management of your customers’ successful adoption of AWS.
About the team
A day in the life
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job below, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer.
That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
Bachelor's degree in science, technology, engineering, math, business or equivalent
Experience leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion
Experience in customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies
Experience in enterprise scale infrastructure or development-based cloud programs/projects in a related industry
Experience leading complex, large-scale AI /GenAI/Agentic business transformation
Experience in a senior customer-facing role
Excellent written and verbal communication skills, including a demonstrated ability to effectively deliver information to the C-suite/VP level
Strong organizational and troubleshooting skills with attention to detail
PMP certification, or SCRUM/Agile, SAFe certification
Experience implementing cloud services including migrations and modernization projects or similar
Direct experience implementing AWS/cloud services
Robust understanding of key technology and market trends
Deep knowledge of software development/engineering life-cycle from conception to delivery
PMP and/or SCRUM/Agile, SAFe certified
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
