GAR (Global Accts Rec) is looking for a proactive, customer and detail-oriented Collections Analyst whose main responsibility will be to manage and resolve receivables related queries received from Amazon customers. As a Collections Analyst, you will support Amazon’s customers to resolve billing issues, reconcile accounts and drive monthly collection targets. The successful individual is expected to be self-motivated, be a quick learner, have good ownership and earn trust with our customers to facilitate timely payment.
Key job responsibilities
Hands on and in-depth knowledge of AR process
Monitor and collect accounts receivable for assigned portfolio by contacting customers via telephone & email, both inbound and outbound
Work with cash application team to apply payments timely & accurately
Maintain accounts receivable records to ensure aging is up to date, credits and collections are applied, uncollected amounts are accounted for, and miscellaneous differences are cleared
Provide accurate forecasting of collection promises
Work with Customer Service & Billing teams to resolve customer disputes, support correction of root causes and enable timely collections
Identify slow-paying customers, timely escalation of collection challenges to management & BizOps team, and recommend appropriate exit paths
To be highly customer obsessed and ensure delivering a positive customer experience on every interaction
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Assist in streamlining and improving the accounts receivable process by identifying areas of improvement
Meet all the productivity related goals on a monthly basis
Knowledge & Skills/ Business Acumen/ Education & Experience
Minimum requirements include graduation or a Bachelors Degree in Accounting/Finance or a related field
5-7 years of relevant experience in Accounts Receivables
Good ability to communicate internally and externally
Good ability to take initiative and self- start when necessary
Proven ability to develop new ideas and creative solutions
Proven ability to work successfully in an ambiguous environment
Proven ability to meet tight deadlines and prioritize workload
Fluency in Microsoft Excel is a must
1+ years of finance experience
2+ years of Accounts Receivable or Account Payable experience
2+ years of applying key financial performance indicators (KPIs) to analyses experience
Knowledge of standard software including Excel, Access, Oracle, Essbase, SQL and VBA skills
Experience using data to influence business decisions
Experience in corporate finance including budgeting/planning, forecasting and reporting
2+ years of participating in continuous improvement projects in your team to scale and improve controllership with measurable results experience
Experience in TM1, Data Warehouse and SQL
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