The ideal candidate will need to have an understanding of data center IT Infrastructure and data center Facilities infrastructure and how the two entities co-exist. The successful candidate will be responsible for providing assistance and support to the onsite team. The position will help ensure overall availability and reliability to meet or exceed defined service levels. Qualified candidates must also have experience functioning in a large-scale data center and have demonstrated and displayed the ability to think outside of the box. This skill is essential, as the candidate will assist with aligning the Facility Operations Center with the larger objectives of other business and peer organizations. You will need to play a role with growing the team to a standard of operational excellence.
If you are passionate about the Customer Experience; you think and act globally; and you want to contribute to the operational excellence of Amazon Data Centers, then this may be the challenge you’ve been looking for!
Key job responsibilities
Monitors the global data center Amazon facilities infrastructure platform
Serves as a Point of Contact for internal and external teams
Assists with the development of communication and escalation protocols designed to improve the team’s performance
Contributes to outage post mortem analysis
Ensures records are updated in a timely manner
Assists with coordination and communication during emergency recovery efforts
Assists with the development of tools that will enhance the team’s performance
Ability to support a 24X7 environment (This is shift work which requires that you work weekends and holidays)
3+ years of vendor management experience
4+ years of relevant work in a data center or other critical environment experience
5+ years of data center engineering or operations experience
5+ years of Microsoft Office including Outlook, Word, and Excel experience
Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related field
Experience in vendor management
Experience in a data center or other critical environment
Experience in data center engineering or operations
Experience with Microsoft Office including Outlook, Word, and Excel
3+ years of construction or project management experience
Electrical or mechanical Journeyman License
operating engineering license such as DC II, DC III, or equivalent
Experience in construction or project management
3+ years’ experience in a NOC (Network Operations Centre) or similar
Acknowledgement of country
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
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