You're joining a team that's being built from the ground up a newly developed capability where your ideas, your processes, and your standards will become the foundation. You'll help shape communication protocols, develop tools that amplify team performance, and drive a culture of operational excellence that ripples across the entire organisation.
Benefits
Learning & development - AWS training and certification support, access to internal learning platforms.
Health, income protection and life cover - Amazon subsidises private health insurance premiums, and group salary continuance and life insurance are included at no cost to you
Military differential pay launching in Australia - Australian employees taking defence reserve leave may receive up to 52 weeks of military differential pay to help cover the difference in pay while serving
Employee Assistance Program - Free, confidential support 24 hours a day, 7 days a week for you and your family - mental health, financial coaching, legal questions, and everyday life events.
Family-building benefit - Access to Maven for fertility treatment, adoption support, surrogacy, and parenting coaching
Amazon Extras & employee discount - cashback and discounts across hundreds of retail, fitness, travel, and lifestyle partners.
Key job responsibilities
You'll be the operational heartbeat of our data centre infrastructure — monitoring, coordinating, and driving excellence across every shift.
Your core mission centres on real-time monitoring of the Amazon facilities infrastructure platform, where you'll interpret signals from electrical and mechanical systems to maintain optimal performance. You'll serve as the trusted point of contact for both internal engineering teams and external partners, ensuring seamless communication flows during normal operations and critical events alike.
When emergencies strike, you'll step into a coordination role that demands clarity under pressure. You'll facilitate recovery efforts during Large Scale Events and Critical Site Events, bringing together the right people with the right information at the right time. Your post-mortem contributions will turn incidents into insights, strengthening the entire operation with every lesson learned.
Beyond reactive response, you'll be a builder. You'll help develop communication and escalation protocols that sharpen team performance, and contribute to creating tools that make the entire FOC more effective. Your meticulous record-keeping will ensure continuity across shifts and provide the data foundation for continuous improvement.
This is shift work in a 24/7 environment.
2+ years of electrical and mechanical facilities maintenance, or 2+ years of relevant discipline work experience
Experience maintaining or operating electrical or mechanical systems in a critical environment (e.g. Defence, utilities, mining, industrial, facilities)
2+ years of data center engineering experience
Experience in a 24/7 environment
Strong written and verbal communication skills and proficiency with Microsoft Office (Word, Excel, Access)
Acknowledgement of country
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
