Conducting site visits for event setup
Guiding customers on event setup requirements
Creating and maintaining SOPs
Budgeting for customer events
Coordinates between all stakeholders to set up an event
Identifying and initiating projects for process improvements and operational efficiency
Key job responsibilities
Manage event support request intake through the SIM tool
Provide daily customer communication, support, and management
Schedule and coordinate booking requests and meetings
Maintain multiple event operations calendars
Manage meetings effectively by providing supporting documentation and aligning stakeholders
Identify efficiencies and work to optimize processes
Coordinate project-related data and reporting
Execute defined projects with straightforward goals
Identify blockers and facilitate progress to keep projects on track
Coordinate with vendors and external agencies
Conduct site visits for event setup and logistics
Guide customers on event setup requirements and best practices
Create and maintain Standard Operating Procedures (SOPs)
Manage budgeting for customer events
Coordinate between all stakeholders to set up an events
Identify and initiate projects for process improvements and operational efficiency
A day in the life
You'll manage the SIM intake queue, triaging new event support requests, responding to customer inquiries, and prioritizing based on upcoming event timelines. You'll keep multiple event operations calendars updated, confirm bookings, and flag scheduling conflicts before they become problems.
A significant part of your day involves working directly with internal customers — business teams planning large-scale all-hands meetings, leadership offsites, or company-wide conferences. You'll walk them through event setup requirements, available production capabilities, and logistics timelines while documenting action items and aligning all stakeholders.
Who You'll Work With
Internal Customers: Business teams, leadership groups, and organizations across the company requesting event production support
Event Productions Team: Producers, AV technicians, event support engineers, and livestream engineers
External Partners: Vendors, venues, agencies, and contractors supporting event execution
Stakeholders: Program managers, executive assistants, finance teams, and facilities coordinators
About the team
Event Productions is a dynamic, customer-obsessed team dedicated to delivering world-class event experiences across the APAC India region. We partner with business teams and leadership to bring their vision to life — whether it's a high-energy all-hands, an executive summit, a multi-track conference, or a large-scale training. Our team combines deep expertise in audiovisual production, multimedia content, livestreaming, and event logistics to deliver seamless end-to-end solutions. We thrive in a fast-paced, collaborative environment where no two days are the same, and we take pride in raising the bar with every event we produce. If you love solving complex logistical puzzles, creating memorable experiences, and working alongside a passionate team that genuinely enjoys what they do — you'll feel right at home here.
Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
Bachelor's degree or equivalent
4+ years of organizing events for content creators (e.g. education summits, booths at events) experience
4+ years of project/program management experience
Knowledge of video production crews, live streaming technologies, studio workflows, edit and post- production techniques, production calendars and staffing
Knowledge of current event production technology and best practices
Experience in written and verbal communication skills to communicate with technical and non-technical audiences, including senior leadership
Experience managing multiple projects and priorities across teams in a fast-paced, deadline-driven environment
Experience in requirement gathering and ability to write clear and detailed requirement document
Experience working in an analytical environment with cross-functional teams
Knowledge of Microsoft Office applications including Word and Excel
Experience prioritizing and handling multiple assignments at any given time while maintaining commitment to deadlines
Knowledge of data analytics with tools such as Tableau, SQL, Quick-sight
Proficiency in project management tools (e.g., Asana, Smartsheet, Jira, Microsoft Project)
Understanding of event technical infrastructure and set up.
3+ years of experience in a corporate environment.
Working knowledge of collaboration platforms (e.g., Slack, Chime, Teams, Zoom)
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
