Key job responsibilities
Windows/Mac OS support
User hardware/software/peripheral support
Creating and maintaining documentation
Provide break/fix support for Video Conferencing equipment in meeting rooms
Provide high level customers with assistance on using Video Conferencing technology
Coordinate equipment for meetings including video conferencing gear, displays, projectors, speakers, microphones, cameras, telephones, laptops, media players, document cameras, etc.
AV room furniture setup/strike and straightening including tables, chairs, lecterns, pipe and drape, easels, and other equipment as needed or directed
Assist customers with finding and scheduling appropriate meeting rooms
Train customers to use self-service tools to schedule their own spaces, services, and resources
Assist high level customers with finding event services including production, livestreaming and remote recording
Provide courteous phone and chat support to customers
Create and maintain excellent relationships with our internal customers and co-workers
Adjust work schedule when needed to support Amazon business needs.
Track your work via our ticketing system
Assist event organizers with presentation formatting
Responsible for resolving or escalating technical issues in EBC rooms
Event Production: operation of cameras and livestream equipment. Edit video content as required.
Minimum Diploma or equivalent qualification in Information Technology, or a AV related discipline
3+ years of experience in AV systems deployment and troubleshooting, video conferencing interfaces, signal flows, operations, and maintenance
Practical IT support experience (Windows/Mac OS, networking fundamentals, hardware/software troubleshooting)
Proven ability to independently diagnose and resolve AV/IT issues in a multi-user high availability environment experience
Strong communication skills with experience supporting senior executives and high-profile stakeholders
2+ years of corporate setting Windows, Mac or Linux Operating systems support experience
Minimally 2+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience
1+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience
2+ years of PC repair, troubleshooting, deployment and liquidation experience
1+ years of IT client, server, and network service delivery experience
2+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
