Provide technical leadership during troubleshooting events, driving issues from first response through root cause and corrective action.
Manage relationships with 3rd-party equipment vendors (service, spares, upgrades, escalations).
Process Development
Establish standardized test processes and work instructions that enable technicians to operate with minimal engineer supervision.
Train and mentor technicians on equipment operation and troubleshooting; keep documentation accurate and current.
Rate Improvement
Analyze test data to validate ability of test procedures to meet requirements.
Identify and lead projects that increase throughput, reduce cycle time, and improve first-pass yield.
Automation Troubleshooting
Read and triage simple errors in LabVIEW and Python code execution; clearly articulate failures to support teams for more complex issues.
Apply understanding of control loops used in environmental test (thermal ramp control, vacuum/pressure control, shaker control) to diagnose equipment behavior.
A day in the life
This is a build job, not a maintain job. We're scaling SSL fast and we need an engineer who looks at tribal knowledge and turns it into standard work; who looks at a vendor's response time and decides it's not good enough; who can read a thermal ramp trace or a shaker response curve and tell you whether it's a tuning problem, a hardware problem, or a software problem. You will have autonomy, a direct line to leadership, and a tangible connection between the work you do this week and the hardware that leaves Earth next quarter. If you want your engineering decisions to show up in orbit — not just in a dashboard — come build this with us.
1+ years of consumer electronics lab environments experience
Bachelor's degree in Computer Science, Computer Engineering, Electrical Engineering, or equivalent work experience
Experience in software QA testing including writing test plans, use cases, and issue reports
Experience in a consumer electronics lab environment
Experience in a Linux or Unix environment
Experience working on a consumer hardware or software product
Experience configuring, deploying, and testing software updates, including the ability to identify issues and escalate to development as appropriate
Experience running user trials, beta, field testing or collecting customer feedback
Experience working with hardware and software teams for setting up, testing, and troubleshooting prototype devices
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, WA, Kirkland - 39.47 - 69.08 USD hourly
