Optimize and own channel SLAs and operational reporting — define service-level standards (e.g., intake acknowledgment, build turnaround, on-time send rate) and own the dashboards that track cycle time, throughput, defect/rework rate, and SLA adherence across all AWS email programs
Create and maintain reusable production assets — build and version the email templates, task templates, checklists, and process documentation the build team runs on, so quality and speed scale with volume instead of depending on individuals
Drive continuous process optimization across the build-test-deploy lifecycle — identify bottlenecks, standardize workflows, and implement measurable efficiency improvements; partner with global operations teams to ensure continuity of coverage and consistent process adherence across time zones, including scaling the system for large programs
Drive onboarding and operational training across the organization
Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables)
Experience building, executing and scaling cross-functional email and push marketing campaigns (including automated flows) from concept to completion
2+ years in email/marketing operations or digital channel operations, with demonstrated ownership of the production system
Resource management experience across intake, workflow, and automation — building request forms, task templates, routing/auto-assignment logic, approval workflows, and dashboards; hands-on experience with Workfront Fusion (or a comparable automation/integration platform) to build and maintain automated scenarios that route requests, create tasks/subtasks, and keep stakeholders updated
Experience managing high-volume request queues with competing priorities and tight deadlines through systems and prioritization frameworks
Experience using data visualization tools
Experience building launch readiness frameworks, standard work, playbooks, and scalable deployment mechanisms across multiple concurrent sites
Experience in agile management methodologies
2+ years in email operations or digital channel operations with progressive system-ownership responsibility
Familiarity with email rendering and testing tools (e.g., Litmus, Email on Acid) sufficient to set QA gate criteria for the build team
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, WA, Seattle - 80,200.00 - 103,400.00 USD annually
