Contribute to refining nebulous program, service, and/or feature launches into defined and scalable goals
Summarize technical customer issues into notes that are readable by non-technical stakeholders (you can paraphrase a complex issue while writing for comprehension)
A day in the life
As a Developer Advocate, you will work directly with developers handling incoming queries and dig into details to analyze and resolve issues. You will be interacting with both external developers and internal teams via a number of communication channels to drive solutions that meet developer needs. You'll toggle between a broad range of technological productivity and work-flow management tools including SharePoint, MS Excel, MS Word and databases.
If you are someone who is excited to learn new technologies and help customers succeed, have a successful track record of responding to/resolving customer issues through written communication and thrive on working in a fast paced support environment, come join our team.
About the team
Content Apps and Partner Engagement (CAPE) Developer Support & Engineering (DSE) team provides account-related business, technical and operational support to the worldwide external developer community submitting their apps across devices and platforms to Amazon through two channels (contact-us and forums) in three languages (English, Chinese and Japanese). The team works with multiple cross-functional teams internally providing the voice of the developer community and helping drive solutions to improve developer experience.
2+ years of sales or account management experience
Experience with Excel
Experience analyzing data and best practices to assess performance drivers
Bachelor's degree, or Bachelor's degree in management, business administration, economics, engineering, marketing
Experience effectively communicating complex concepts through written and verbal communication
Experience in technical support, or experience troubleshooting and debugging technical systems
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
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