Lead and supervise a team of DCO Managers and employees within data centres.
Overall safety, quality, performance and customer experience across multiple shifts.
Carry out supervisory responsibilities in accordance with the organisation’s policies and procedures.
Accountability for meeting and exceeding operational goals.
Strategic planning and forecasting; appraise performance; reward and discipline employees; resolve problems; and address staffing needs.
Mentor, train and develop both peers and direct reports for career progression.
Oversee team learning and development, both from a technical/functional and soft skills (critical thinking, emotional intelligence, and adaptability) development perspective
Write and deliver annual performance reviews to staff.
Develop, improve, and share operational best practices across the Cluster.
Coordinate daily with a multitude of third party vendors ensuring adherence to contracted SLAs.
Effectively and efficiently manage the operations budget and expenditures.
Lead on the resolution of major incidents.
Coordinate daily with multiple third party vendors, ensuring adherence to contracted SLAs
Effectively and efficiently manage the operations budget and expenditures
With reference to wider corporate standards, produce, review and maintain all DCO policies and procedures for each site.
Key job responsibilities
Ensure that DCO function within the region innovates, obsesses over customer service and operates in a safe, secure and efficient manner.
Report into and deputises as needed for the Cluster Leader.
Makes decisions which enable the business objectives and own those decisions through to end of life.
Valid and active driver's license
10+ years of people leadership experience
Experience delivering complex projects with prior ownership of the operation of a mission-critical team and/or product
Excellent written and verbal communications skills.
Experience working to appropriate health & safety standards and regulations
Experience with project management
5+ years of relevant work in a data center or other critical environment experience
Acknowledgement of country
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
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