A willingness to learn, adapt, and solve problems hands-on
Comfort working both independently and as part of a team
Reliability and a safety-first mindset
Amazon Web Services design, install, and maintain the world's largest computing infrastructure. This is where you will help change the face of technology in the region, Hands-on work. World-scale impact.
Ready to start? Learn more at https://aws.amazon.com/about-aws/global-infrastructure/
Key job responsibilities
Some of the key responsibilities you will undertake are
You will be trained in supporting data center infrastructure equipment including racks, servers, hardware components, networking devices and cables, following specific instructions and well-defined Standard Operating Procedures (SOP).
You will learn to perform routine operations such as rack installations, server break/fix, hardware component replacements, diagnosing hardware faults, troubleshooting network links and rack decommissioning with guidance and support.
You will be trained in using Directed Workflow Instructions for hardware replacements and documenting all work in ticket tracking systems.
You will learn to identify issue severity and work within stated Service Level Agreements (SLA), escalating when work deviates from established processes.
You will be trained in inventory management tasks including receiving equipment, decommissioning hardware, liquidating racks or hardware components, and performing storage media (HDD, SSD) sanitization and destruction.
You will learn how to operate in a high security environment, follow information security policies and physical safety practices, ensuring safe, secure work at all times.
You will be trained in using technical documentation to find solutions and performing routine tasks following clear instructions.
You will learn to work as part of a team performing similar tasks, collaborating with various AWS stakeholders.
We are looking for the right person to train and develop. Formal qualifications are helpful but not mandatory.
Familiarity with IT hardware, networking, or technical support gained through study, work, or hands-on tinkering
A genuine enthusiasm for technology and a desire to build a career in data center operations or IT infrastructure
Candidates should be able to perform the physical requirements of this role, which may include handling equipment.
Candidates must possess a valid driver’s license and their own vehicle to travel between sites
Good attention to detail and the ability to follow documented processes and procedures accurately
Certificate, Diploma or Bachelor’s Degree in IT or relevant discipline
Any relevant technical qualification such as CompTIA A+, Network+, or equivalent or currently working towards one.
Linux knowledge Networking knowledge
Passionate about IT infrastructure and hardware
Previous experience in a customer-facing, operational, or physical technical role
We value diverse career paths including self-taught learning, online courses, bootcamps, apprenticeships, military experience, or transferable skills from other industries
Acknowledgement of country
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
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