Partner with customers, operations and internal support teams to optimize workflow quality
Conduct side-by-sides to identify opportunities for workflow enhancement and quality improvements
Analyze data trends and develop solutions
Monitor quality performance and coach operations teams
Create and maintain quality metrics reports
Handle customer escalations and recommendations
Evaluate and suggest improvements for quality tools
Support process documentation and implementation
A day in the life
Your day starts by checking quality dashboards for your assigned workflows — reviewing audit scores, appeal rates, SLA status, and any overnight escalations. You will spend approximately 30% of your time on analysis: reviewing data trends, investigating root causes of quality dips, and creating prescriptive actions for operations teams.
Another 30% goes to stakeholder communication: leading weekly customer meetings, preparing quality reports, and handling escalations. The remaining time is split between process work (updating SOPs, refining audit rubrics, conducting side-by-sides) and calibration activities (aligning audit standards with Senior Quality Auditors and operations teams).
You are measured on: SLA metrics (appeals and batch completion), customer satisfaction, quality improvement trends for your workflows, and documentation quality.
About the team
The Quality Operations team within FAI Data Services ensures that labeled training data meets accuracy and consistency standards before it is used to train Amazon's AI models. Quality Specialists own the quality strategy for assigned workflows, bridging the gap between operations execution and customer expectations.
Speak, write, and read fluently in Polish
Intermediate-level proficiency in English (B2+ or equivalent fluency by CEFR standards)
1+ years of experience in a quality assurance, quality control, or data quality role
Experience defining, tracking, and reporting quality metrics or KPIs
Strong analytical and problem-solving skills with the ability to identify root causes and develop prescriptive actions
Experience working with data to identify trends, patterns, and quality issues
Ability to create and maintain process documentation, SOPs, or quality guidelines
Experience leveraging technology and implementing lean principles / Six Sigma methodologies to drive process improvements or equivalent
Experience communicating with a wide range of stakeholders, including colleagues and leadership, or experience with external customer interaction
Knowledge of at least one data-focused technology tool, such as Python, SQL, Alteryx, Amazon QuickSight, or similar
Bachelor's degree in a relevant field (e.g., Linguistics, Data Science, Business, or related discipline)
Demonstrated ability to build or improve quality frameworks, audit processes, or feedback loops
Experience coaching or providing quality feedback to operations or associate-level teams
Ability to adapt to fast-paced environments with evolving workflows, priorities, and quality targets
Experience in machine learning data operations, annotation quality, or content review workflows
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The minimum gross base salary for this position is listed below. The base salary listed corresponds to working on a full-time basis. For part-time hours, the salary will be pro-rated.
Amazon reserves the right to offer a higher base salary, depending on the candidate's skills, competencies, and experience. Amazon's package may include a sign on payment. In addition, the candidate may be eligible to participate in a restricted stock unit scheme operated independently by Amazon.com Inc. in USA. Your recruiting team will share final salary and any restricted stock unit scheme if applicable, depending on skills and requirements.
Company supplementary benefits apply subject to further terms, including pension plans, health insurance, life and disability insurance, business travel insurance, MultiSport card, employee discount code and program (EDC/Extras), and the Employee Assistance Program (private and confidential counselling and referral service to support health and well-being).
See below the minimum gross base salary for this position
Gdansk, POL - 7,841.67 PLN Monthly
