You are able to execute small projects on your own and work with your manager in planning and executing larger local projects. You act as an escalation point for junior technicians. You understand all aspects of the equipment you support.
Regular work schedule is Monday to Friday, with participation in an on-call rotation and requirement to provide shift coverage during emergencies. This may include responding to after-hours calls, working outside regular business hours, 12-hour shifts, or rotating shifts to ensure operational coverage during critical situations. Travel may be required up to 10% of the time.
Key job responsibilities
Responsibilities
Troubleshooting of facility and rack-level events within internal Service-Level Agreements (SLAs)
Perform root cause analysis of equipment failures
Ensure all safety procedures are adhered to while performing work
Respond to off hour emergency calls per on call rotation for any one of the region’s sites
Fully comply with all physical security procedures and policies.
Must be commutable to the Thames Valley Region.
To be considered for this role you must be a UK national and able to obtain and maintain a UK Government Security Clearance. Further details found here: https://www.gov.uk/government/publications/united-kingdom-security-vetting-clearance-levels
Experience with computer hardware troubleshooting and repair
Bachelor's degree in Information Technology, Computer Science, or a related field
Experience in computer networking
Experience working with Linux operating systems
Can lift and rack equipment up to 40 pounds
Data Centres are 24/7 environments. All interested candidates must be willing to work rotating shifts (day/night) as well as weekends.
Preferred qualifications
Can work in cramped spaces or in elevated locations while adhering to health & safety guidelines
Experience dealing effectively with customers during problem resolution and operating efficiently under pressure
Experience managing work and priorities through a ticketing system
Experience with cabling infrastructure best practices and methodologies
Experience working in a data center environment (racking and stacking gear, cable management, hot/cold aisle containment)
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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
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