Dock Operations: Manage inbound and outbound dock activities, including receiving, staging, and dispatching shipments.
Asset Movement & Shipping: Coordinate timely movement and shipping, tracking each transaction to destination.
Asset Validation: Verify asset details against system records to confirm serial numbers, configurations, and quantities.
Laptop Imaging: Image laptops to configure devices to required standards and ensure deployment readiness.
Break-Fix Management: Identify faulty assets, coordinate repairs or replacements, and restore devices with minimal downtime.
E-Waste Handling: Manage safe, compliant disposal of laptop e-waste per environmental and data-security standards.
Vendor & Customer Coordination: Act as the primary contact for vendors, logistics partners, and customers to align shipment schedules and resolve queries.
Asset Lifecycle Management: Oversee the full asset lifecycle, from inbound receipt through deployment, returns, and disposition.
SLA & Day-1 Delivery: Drive timely asset returns and consistently meet Day-1 delivery SLA targets.
Data Accuracy & Quality: Maintain precise records across asset-management systems, ensuring quality in every transaction while working independently within established policies and procedures.
A day in the life
Your day starts at the HYD24 IT Hub, reviewing demand and prioritizing across competing deadlines. At the dock, you receive, stage, and validate inbound assets against system records. You pick and pack assets, image laptops to required standards, and work through break-fix requests to restore devices with minimal downtime. Throughout the day, you coordinate with vendors, logistics partners, and customers to align shipments and meet Day-1 delivery SLA targets. You keep asset records accurate, handle laptop e-waste responsibly, and manage your workload independently serving as the central coordination point that keeps assets moving and stakeholders aligned.
About the team
Logistics and Imaging team (LIT) is the operational under Amazon's IT Services (ITS) at the HYD24 IT Hub. We keep IT assets moving ensuring the right devices reach the right people, fully configured and on time. Our work spans the full asset journey: receiving and validating inbound shipments, imaging laptops to Amazon's standards, picking and packing against daily demand, and coordinating outbound shipments. We manage the complete asset lifecycle, handle e-waste responsibly, and partner with vendors and logistics providers to meet Day-1 delivery SLA targets. We value ownership, collaboration, and accuracy in every transaction.
Knowledge of computer hardware components and operating systems
Speak, write, and read fluently in French and English with respect to complex technical instructions and concepts
Experience with Microsoft Office products and applications
Experience managing work and priorities through a ticketing system and coordination with Manager
Undergraduate degree
1+ years of shipping & receiving, inventory and warehousing practices experience
Experience in logistics, or experience in courier industry
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