Key job responsibilities
Use data and analytics to identify operational gaps, drive business decisions, and own resolution with partner teams.
Employ the appropriate tools and methodologies to discover patterns of risks, abuse, and help reduce bad debt
Analyze customer behavioral patterns and develop policy change recommendations based on findings and drive implementation with partner teams
Leverage data to influence partner teams and drive prioritization to get issues resolved
Write SQL queries and leverage data to surface gaps, track project health, and report on outcomes
Work closely with business, engineering, and partner teams to align on priorities and deliver against your focus area
2+ years of program or project management experience
2+ years of advanced Microsoft Word and Excel experience
Experience working in an analytical environment with cross-functional teams
Experience writing SQL queries to extract and analyze data, track program health, and drive decisions
Bachelor's degree in a relevant field, or 2+ years of Amazon experience in an analytical or program management capacity
Knowledge of Lean principles and DMAIC methodology
Experience in requirement gathering and ability to write clear and detailed requirement document
Experience managing stakeholder communications and driving alignment across multiple teams
Experience building automated reporting or dashboards using BI tools (e.g., QuickSight, Tableau, or similar)
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, WA, Bellevue - 80,200.00 - 97,400.00 USD annually
