Key job responsibilities
Deliver responsive, friendly, and professional support to employees across various channels (in-person, email, phone), providing accurate and timely information on benefits, policies, payroll, and other HR-related topics.
Ensure the accuracy, integrity, and confidentiality of employee data by maintaining and processing records in a timely and secure manner.
Contribute to a positive and inclusive workplace culture by supporting and implementing employee engagement and recognition initiatives, including planning and executing events that foster connection and celebrate achievements.
Support data-driven decision making by collecting, reviewing, and analyzing key workforce metrics, including attendance, attrition, and engagement.
Collaborate with leaders and support teams to promote and educate employees on self-service tools and HR resources, enhancing the overall employee experience and operational efficiency.
Prepare and distribute clear, professional internal communications for employees and leaders, ensuring alignment with organizational standards and tone.
Identify and escalate complex or sensitive issues to the appropriate HR and business leaders—such as leave of absence requests, workplace accommodations, and employee relations matters.
A day in the life
A typical day involves helping employees navigate our digital HR tools and self-service platforms while providing responsive, professional support when needed. You'll spend time on the operations floor, coaching employees on how to use HR technology effectively, answering questions about policies and programs, and identifying opportunities to improve self-service adoption. Working under guidance from senior team members, you'll ensure accurate data entry and documentation while delivering exceptional service that builds trust and confidence.
Throughout your shift, you'll process HR transactions using various tools and systems, tracking service metrics while developing your understanding of HR operations. When complex inquiries arise, you'll exercise good judgment to determine appropriate escalation paths and partner effectively with senior team members for resolution.
Success in this role requires strong customer service orientation, attention to detail, excellent communication skills, and the ability to maintain confidentiality. Through hands-on experience in this entry-level position, you'll develop core HR capabilities while contributing to positive employee experiences.
Amazon Operations is a 24/7 environment and shifts may change due to business needs. Ability to work flexible schedules, including weekends, evenings and rotating schedules based on business needs is needed for this role. Amazon does not sponsor for immigration, including for H-1B, TN, and other non-immigrant visas, for this role.
6+ months of human resources experience
6+ months of customer service experience
6+ months of Microsoft Office products and applications experience
1+ years of customer service or back-office roles in corporate environments experience
Speak, write, and read fluently in English
Speak, write, and read fluently in Spanish
High school or equivalent
Experience in confidential environments
Experience working with Microsoft Office tools (Excel, Word, Outlook, etc.)
Knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook)
High school diploma or equivalent
Ability to maintain confidentiality in handling sensitive information
Experience communicating effectively with diverse audiences (e.g., explaining processes, addressing concerns, providing technical guidance)
1+ years of human resources experience
1+ years of customer service experience
1+ years of Microsoft Office products and applications experience
1+ year of experience in Human Resources or customer service roles, with demonstrated success in issue resolution
Experience in customer service with proven track record of issue resolution
Strong interpersonal skills with demonstrated ability to teach and guide others
Ability to effectively train, guide, and support others in the use of various HR technologies and digital platforms, with a focus on increasing user adoption and enhancing end-user experience
Ability to manage multiple priorities and meet deadlines
An associate’s degree from an accredited college
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits.
USA, KY, SHEPHERDSVILLE - 16.00 - 28.02 USD hourly
