The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption. We also deliver focused guidance through our global specialty practices, which cover a variety of solutions, technologies, and industries.
Key job responsibilities
As an experienced technology program/project manager, you will be responsible for:
1. Delivering cloud migration or implementation projects/workstreams with guidance from senior team members
2. Developing knowledge of AWS services, architectures, and best practices; learning to apply them in customer engagements
3. Bridging business requirements with technical solutions, facilitating engineering discussions and ensuring alignment with customer business outcomes
4. Distilling customer needs into clear technical requirements and map them to business outcomes
5. Decomposing technical problems into actionable, deliverable solutions
6. Creating and evolving team and engagement documentation; contributing to operational excellence (status updates, timesheets, reports)
7. Learning to foresee, manage, and escalate engagement risks and issues to internal stakeholders
A day in the life
You might start your morning reviewing project dashboards and preparing a status update for a customer steering committee. By mid-morning, you are facilitating a sprint planning session with your delivery team, helping to clarify priorities and remove blockers. After lunch, you join a risk review with your AWS leadership to discuss an emerging scope question and propose a path forward. Later, you collaborate with a senior engagement manager to refine a delivery playbook that your team can reuse on future engagements. Throughout, you are sharpening your cloud knowledge and building the relationships that keep projects moving.
About the team
Diverse Experiences: AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job below, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture - Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empowersr us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth - We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship, and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance - We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
Bachelor's degree in Computer Science, Computer Engineering, or other related science/technical fields
Experience in communicating technical concepts to a non-technical audience
Experience with project management of technical projects in an Agile and/or iterative delivery environment
Experience in cloud-based solution (AWS or equivalent), system, network and operating system
Cloud certification like AWS Cloud Practitioner or AWS Solutions Architect - Associate or Commitment to achieve within 6 months of hire
Experience leading delivery of IT or cloud projects with external customers, including tracking schedule, scope, and financial outcomes against contract
Experience in any of the following: Cloud Architecture, Systems Design, Software Development, Infrastructure Architecture, Data Engineering or DevOps
Project Management Professional (PMP) or equivalent and AWS Certified Solutions Architect – Associate
Proven ability to establish technical credibility with engineering teams and senior technical decision makers
Experience identifying, managing, and escalating project risks and issues in a timely manner
Experience with stakeholder analysis and managing relationships across diverse customer and internal groups
Familiarity with delivery frameworks such as Waterfall, Agile, ITIL, or the AWS Cloud Adoption Framework (CAF)
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
