Key job responsibilities
Develop and manage the business relationships with 3PL carriers, spanning optimization and resolution of operational issues to supporting commercial and contractual negotiations.
Manage the performance of 3PL FC providers, including but not limited to safety, customer experience, quality, and cost.
Partner with cross-functional teams such as Finance and Analytics to develop reports and mechanism to manage operational and financial performance on a daily basis.
Work with Supply Chain and Capacity Planning to plan and secure capacity with 3PL providers.
Partner with / leverage other internal tech and non-tech resources to improve fulfillment capabilities and performance; facilitate system development and adoption with 3PL providers and internal teams.
Drive continuous improvement initiatives with 3PL providers and internal teams to provide best in class fulfillment experience and cost structure.
A day in the life
Review daily performance reports and work with 3PL to bridge performance gaps and implementing corrective actions
Manage emerging issues that may risk operations, putting in place mitigations to protect customer promise and delivery experience
Prepare and contribute to weekly, monthly and quarterly business reviews
Respond to customer and stakeholder escalations
About the team
South Africa Operations are a small, but mighty team powering our vision to be the most loved e-commerce store in South Africa by delighting customers with the best, locally-relevant fulfillment experience. We get stuff done upholding Amazon's Day 1 culture. We are committed to developing our employees. We invent in our communities and innovate continuously. When we fail, we do so quickly, learn and iterate.
2+ years of employee and performance management experience
Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
2+ years of manager in a fulfillment center/distribution center environment of hourly and salaried employees experience
Bachelor's degree or equivalent
1+ years of performance metrics, process improvement or lean techniques experience
Amazon is an equal opportunities employer, and we value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief. Amazon is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
