We are seeking a hands-on and results-driven Operations Area Manager to lead a functional area within one of our Sub Same Day (SSD) fulfillment nodes in the São Paulo metro region. This role is responsible for managing frontline associates and process assistants across one or more operational areas — including inbound, processing, sortation, or dispatch — ensuring fast delivery promises across multiple daily dispatch cycles. The Area Manager will directly own safety, quality, productivity, and associate engagement for their area, executing with speed and precision in a time-critical environment.
Key job responsibilities
People Leadership: Directly manage a team of 15-50+ associates; own daily scheduling, labor allocation, real-time headcount adjustments, coaching, performance feedback, and attendance management
Productivity & Throughput: Drive area-level throughput targets (bags/minute, units/hour), manage real-time labor moves to balance flow, minimize idle time, and achieve TPH (throughput per hour) and pack station utilization goals
Quality Execution: Monitor and reduce area-level defects including mis-sorts, mis-scans, and package handling errors; execute standard work audits and escalate systemic quality issues with root cause data
Communication & Escalation: Provide real-time shift updates to Site Leader, escalate labor gaps, flow imbalances, and equipment issues promptly; participate in daily stand-ups and shift handoff reviews
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Metrics Ownership: Track and act on real-time area KPIs (throughput, labor utilization, defect rates, cycle readiness); contribute to daily performance narratives and weekly operational reviews
Bachelor's degree
Experience in managing teams
Experience in logistics
Experience working in a fast-paced, rapidly changing operations environment
Experience in Business English skills, both verbal and written
Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
Experience with performance metrics and process improvement and Lean techniques
Proven track record of delivering results in ambiguous, high-volume environments with tight SLA requirements
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