Operations is the beating heart of Amazon. As an Area Manager at a Delivery Station, this role sits at the centre of last-mile logistics, ensuring orders are fulfilled, dispatched, and delivered to customers on time and to the highest standard. The position involves leading a team focused on safety, efficiency, and quality, while driving continuous improvement projects across the operation.
Key job responsibilities
Build, oversee, and champion a culture of safety and associate wellbeing across all shifts
Analyse operational performance data and implement changes to maintain consistently high quality and productivity standards
Lead and manage process improvement projects to streamline workflows and optimise Delivery Station output
Evaluate shift performance against business objectives and define clear action plans to strengthen operational excellence
Collaborate with fellow managers to standardise best practices and ensure consistency across all shifts
Act as a role model and mentor to new and developing managers within the team
A day in the life
No two days are the same in a Delivery Station. Responsibilities span routine team management and daily operational tasks through to large-scale contingency planning and network-wide process improvement initiatives. The primary focus remains on owning a culture of safety, upholding quality standards, and ensuring each shift performs at its best. Mentoring emerging talent and role-modelling Amazon's Leadership Principles are equally central to the day-to-day experience.
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About the team
Amazon Logistics (AMZL) manages last-mile delivery in partnership with third-party distribution businesses, combining creative thinking and continuous improvement to get millions of products into customers' hands. The mission is to deliver a seamless customer experience while rolling out innovative global delivery solutions, including Amazon Fresh and Prime Now.
The Delivery Station operates across two dimensions: an under-the-roof team that processes and dispatches millions of products daily, and an on-the-road network operating through Amazon Flex. The team runs 24/7 across most locations, with a strong people-first culture, particularly supporting associates on overnight shifts. Innovation is constant, from finding new ways to tackle industry logistics challenges to reducing the carbon footprint through advanced technology and a growing fleet of Electric Vehicles.
Bachelor's degree, or Advanced degree
Experience in people management
Experience working with multiple groups of stakeholders
Experience using data analysis to drive business decisions
Speak, write, and read fluently in Spanish and English at C1 level or above
Experience with process improvement techniques such as Kaizen, Lean Manufacturing or Six Sigma
Experience in warehouse operations and logistics or equivalent
Experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment
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