The successful candidate will be required to satisfy statutory pre-appointment safeguarding requirements before commencing in the role.
Safeguarding Responsibilities of the Role
The Apprentice Academy Centre Manager will be expected to
Act as a point of contact for safeguarding concerns within the Academy centre
Uphold and promote the Amazon Apprenticeships Safeguarding and Prevent Policy at all times
Ensure all learners are supported in a safe environment free from harm, abuse, or neglect
Report any safeguarding or Prevent concerns in line with Academy procedures
Complete safeguarding and Prevent training upon appointment and at regular intervals thereafter
Support the Designated Safeguarding Lead (DSL) in maintaining accurate safeguarding records
Amazon Apprentice Academy is a registered apprenticeship training provider regulated by Ofsted. All recruitment activity is conducted in accordance with Keeping Children Safe in Education (KCSIE 2024), the Safeguarding Vulnerable Groups Act 2006, the Care Act 2014, and the Amazon Apprenticeships Safeguarding and Prevent Policy.
Key job responsibilities
1. Strategic Leadership: Provide overall management of the Amazon Apprentice Academy at LCY2, developing and implementing the training centre strategy in alignment with organisational goals. Manage the centre budget, oversee resource allocation, and build productive relationships with key stakeholders.
2. Operational Management: Oversee all training centre operations, managing equipment, facilities, and consumables. Ensure full compliance with Health & Safety and occupational health requirements, coordinate with RME teams, and fulfil awarding organisation centre coordinator responsibilities. Occasional teaching/training delivery to cover staff absence as required.
3. People Management: Lead, manage, and develop the centre delivery team. Liaise with apprentice managers on timekeeping, attendance, and progress, and coordinate with external training providers as required.
4. Quality Assurance and Compliance: Maintain and continuously improve training standards. Conduct quality assessments including teaching observations and standardisation of assessment decisions. Ensure compliance with Ofsted and awarding body standards, contribute to the QUIP and SAR, and monitor and drive improvement in apprentice progress and achievement. Ensure adherence to all Academy and Amazon policies.
5. Safeguarding: Act as a trained Safeguarding Officer, implementing and upholding safeguarding policies. Manage concerns and incidents appropriately, maintain accurate confidential records, and liaise with relevant authorities when necessary.
About the team
The UK Operations Apprenticeship team manages both internal and external apprentices across the UK and Ireland, and contributes to up-skilling programmes for internal stakeholders. A key feature of the team is the Amazon Apprentice Academy, which is responsible for delivering Level 2 apprenticeships nationwide and managing two engineering training centres located in Bolton and Tilbury. The team sits within the wider EU Apprenticeships team, as part of the L&D function within Amazon Operations.
Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
Experience working cross functionally with tech and non-tech teams
Experience defining program requirements and using data and metrics to determine improvements
Experience in program or project management
Experience implementing repeatable processes and driving automation or standardization
Experience defining and executing program requirements
Experience in driving end to end delivery, and communicating results to senior leadership
Experience leading process improvements
Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
Experience building processes, project management, and schedules
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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
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