Lead root cause analysis for significant operational events, write Correction of Error (COE) documents, and drive action items to completion.
Design, build, and maintain automation and tools that reduce manual toil and increase the speed and scale of the team.
Find gaps in operational processes, runbooks, and handoffs, and drive improvements across teams.
Mentor junior engineers through code reviews, troubleshooting guidance, and knowledge-sharing.
Set the standard for documentation and operational readiness, and keep runbooks accurate and current.
A day in the life
You start your shift by reviewing escalations, alarms, and handoff notes, and helping the team decide what to work on first. When an issue goes beyond the runbooks, you take the lead, dive deep across application, host, and network layers, and guide the team to mitigation. Between events, you build automation and tools that remove repetitive work, review scripts and code from junior engineers, and work with partner teams to fix process gaps. After a significant event, you lead the root cause analysis and write the COE so the same issue doesn't happen again.
About the team
Diverse Experiences
Amazon Security values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why Amazon Security?
At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon’s products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores.
Inclusive Team Culture
In Amazon Security, it’s in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices.
Training & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.
Experience troubleshooting skills at all levels, from application to network to host
Experience in one or more scripting languages (e.g., Python, Ruby, Perl)
2+ years of systems administration (Linux or Windows) experience
Experience debugging and systems analysis to identify and quickly resolve or mitigate issues
Current, active US Government Security Clearance of TS/SCI with Polygraph
3+ years of cloud computing technologies experience
3+ years of computer networking experience
Experience presenting root cause analysis and error correction from operational events to senior management
3+ years of work supporting procedures and methodologies for production computing environments experience
Experience building automation or tools used by an operations team
Experience mentoring or providing technical guidance to other engineers
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, VA, Herndon - 155,000.00 - 210,000.00 USD annually
