Leading Kaizen events and War Rooms during Sev1/Sev2 DEA events, coordinating containment and permanent fixes
Managing the DEA governance cadence: daily callouts, weekly reviews, monthly goals reporting
Identifying waste (Muda) and variation in the promise-to-delivery chain and proposing structural improvements
Driving cross-functional alignment between Planning Systems, FC Ops, Transportation, and Last Mile teams to close systemic gaps
Benchmarking Brazil DEA processes against other geographies (MX, NA, EU) to identify best practices
A day in the life
You will start your day reviewing yesterday's DEA performance — identifying which nodes, carriers, or programs missed target. You will then dive deep into the top offenders, walking the Gemba (virtually or physically) to understand what went wrong operationally. You will present findings in the daily War Room, propose countermeasures, and track implementation.
Your week includes cross-functional meetings with
FC Operations (GRU9, REC3, CWB1) for FC Execution issues
ATS Linehaul & Sort Center teams for middle-mile failures
AMZL (DSP, Flex, Hub) for last-mile delivery failures
Planning Systems & Tech (F2P, Promise, ATROPS) for systemic/configuration issues
Finance for impact quantification and business case development
About the team
Amazon Customer Excellence System (ACES) is a team of highly qualified individuals responsible for the quality, productivity, safety, and speed of Amazon Operations. The DEA program within ACES owns the governance and continuous improvement of delivery promise accuracy — ensuring that when Amazon commits a delivery date to a customer, we deliver on that promise.
Bachelor's degree in engineering or equivalent
Lean Six Sigma Green Belt or Black Belt certification
Experience running an effective operational excellence program
Experience using data and metrics to determine and drive improvements
Experience in program or project management
Speak, write, and read fluently in English at C1 level or above
Experience with root cause analysis methodologies (5-Why, Fishbone, FMEA)
Intermediate level in Spanish
Lean-Six Sigma Black Belt certification
Experience in operational logistics/supply chain, manufacturing, transportation, general management or an engineering role
Knowledge of SQL
Experience with SPC (control charts, process capability analysis, OCAP)
Experience managing cross-functional improvement programs with 5+ stakeholder teams
Postgraduate degree in Engineering, Operations Management, or MBA
Experience with Amazon operational systems (PerfectMile, ATROPS, FMC, SSP) is a strong plus
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
