Altium Packaging
From Altium Packaging's careers page
Status: listed on the employer's own careers page when we last checked (daily). Confirm on their site before applying.
2875 S Elm Ave,, Fresno, California 93706

 Work Shift: 8hr-1st Shift (United States of America)

Respond to customer inquiries by telephone or e-mail to provide non-technical problem resolution. Resolve routine and basic problems and communicates solution or requested information to the customer. Analyze a customer's service needs and refer to other service or technical departments for follow up as needed. May utilize a customer relationship application or database to record activities and research product information. Requires a high school diploma or its equivalent. Typically reports to the Customer Service Manager.

JOB SUMMARY: Respond to customer inquiries by telephone or e-mail to provide non-technical problem resolution. Resolve routine and basic problems and communicates solution or requested information to the customer. Analyze a customer's service needs and refer to other service or technical departments for follow up as needed. May utilize a customer relationship application or database to record activities and research product information. Requires a high school diploma or its equivalent. Typically reports to the Customer Service Manager. Monitor the blow mold machines to ensure quality of product and its processing Order entry & maintenance Shipping verification Pricing verification Input customer feedback into the Quality Database & Customer Feedback Database Assist with customer inventory management Manage customer owned inventory (labels, corrugate, etc.) Manage customer specific finished goods Assist with the management of obsolete inventory Assist with accounts receivables Maintenance of manual BOL Invoicing verification Sample shipments Mail marketing information (brochures) Generate and distribute customer-required reports (inventory, volume, etc.) Assist with Credit Memos when needed Maintain customer files
Reasonable mandatory overtime may be required due to business needs.
We incorporate our Guiding Principles into all aspects and at all levels of the organization and use them as a framework for decision-making. We believe our Guiding Principles foster a culture of excellence that benefits both employees and customers.
Our Guiding Principles
Act with Integrity & in Compliance
Drive Value Creation
Be Disciplined Entrepreneurs
Focus on the Customer
Act with Humility
Treat others with Dignity and Respect
Seeking Fulfillment in your Work
We show our commitment to Total Rewards by providing a competitive, comprehensive benefits package. In addition to medical, dental and vision plans, company holidays and vacation days, tuition reimbursement, learning and training opportunities, bonus potential, and a 401(k) plan with company contributions, Altium Packaging locations offer rewards and recognition programs and opportunities to make a difference in the community.
EEO Statement
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.
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