Assisting the Client’s security personnel with the development and/or revision of security operation center processes, protocols, and systems
Identifying and routing security for resolution of any nuisance or trouble (physical security) alarms
Provides back-up, support, and on-call function as-needed
Oversees quality control and oversight for all production, support, and staffing functions in conjunction with GSOC Operations Manager
Directly assists in developing and maturing the capabilities of the GSOC including support for operations and the intelligence/analytics areas
Supervise the maintenance and deployment of a GSOC knowledge management dashboard (ex: SharePoint Site or other tool)
Works with Operations Manager to identify process and quality improvements
Represent the GSOC in meetings with client personnel
Triage and manage incidents of workplace violence or other associate misconduct
Developing and executing training for the Operators in all control room functions and conducting training exercises with the field leadership team
The ideal candidate will possess
College Degree (BA) or equivalent work experience in an operations center or dispatch capacity
At least four years of experience in security
Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
Excellent instructional, customer service, written and verbal communication skills
Experience in conducting research/analysis
Ability to multitask in a fast paced, at times stressed work environment
Comfortable with high-tech work environment and constant learning of new tools and innovations
Flexibility to work all shifts, and willingness to assist the team with overtime when needed
Good working knowledge of Microsoft Office suite and Windows OS
Self-motivated, curious, and knowledgeable pertaining to news and current events
Good working knowledge of security systems for access control, CCTV systems, badging systems, alarm monitoring systems
A dependable team player with business maturity, enthusiasm and a positive attitude
The above statements are intended to describe the general nature of this job. They should not be construed as an exhaustive list of all responsibilities, requirements, skills, and standards required to perform essential job functions.
Closing
Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com
If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.
- Requisition ID
- 2026-1746836
