Conduct client feedback conversations and translate insights into actionable recommendations that improve the overall client experience.
Partners with internal teams to ensure client concerns, opportunities, and feedback are heard, understood, and acted upon.
Act as a concierge and trusted relationship partner, helping clients navigate the alliant experience and connecting them with the right resources when needed.
Co-own and manage strategic client relationships while partnering closely with leadership to deliver exceptional and consistent client experience.
Help identify opportunities to strengthen client loyalty, increase retention, foster long-term partnerships, and generate referral business.
Help identify and cultivate raving fans by strengthening relationships, celebrating client successes, and creating opportunities for referrals, testimonials, and long-term advocacy.
Qualifications
Bachelor's degree required.
Preferred 4+ years of professional business development, client relationship management, account management, hospitality, or customer-facing professional experience.
Proven success in building and maintaining executive-level relationships, including within the C-Suite.
Experience using Salesforce or similar CRM platforms is a plus.
Experience in a professional services environment, highly complex consulting environment, or executive search firm is highly preferred.
Exceptional communication skills, both written and verbal, with a passion for creating outstanding client experiences and generating "raving fans."
Flexible, collaborative, competitive, and highly professional, with the initiative to build lasting client relationships that drive business impact.
Genuinely enjoys meeting new people and building authentic relationships across a wide variety of personalities and industries.
Demonstrated empathy, emotional intelligence, and the ability to create trust through meaningful conversations.
Naturally curious and skilled at asking thoughtful questions that uncover client needs, concerns, and opportunities.
Enthusiastic about creating exceptional experiences and serving as an advocate for both clients and the organization.
Strong ability to influence and build partnerships across departments to drive positive outcomes for clients.
Proficiency in Microsoft Office Suite (especially strong Excel skills).
High sense of urgency with the ability to effectively manage changing priorities.
Receptive to feedback and committed to continuous professional growth.
Available to travel 30-40% within the United States.
Candidate must reside in or be willing to relocate to Houston, TX.
alliant offers a comprehensive compensation and benefits package including 100% employer paid medical/dental premiums for single coverage, 401(k) matching, PTO, company provided life insurance and disability, onsite gym and group exercise classes, paid covered parking, and more!
Do Work That Matters. alliant
