Actively monitor the production support queue and provide timely triage for incoming issues.
Communicate directly with users to understand the challenges they encounter and guide them toward effective solutions.
Manage SLAs and KPIs related to issue acknowledgement, investigation, and resolution.
Collaborate with internal technology teams to drive issues to successful closure.
Contribute to the knowledge base to improve future troubleshooting efficiency and team-wide learning.
User Administration & Security
Administer user accounts, including license provisioning, access management, and deactivation.
Maintain and optimize platform security, including sharing rules, permission sets, profiles, roles, and data access policies.
Design and maintain user hierarchies that reflect organizational structure and support business operations effectively.
Configuration, Enhancements & Release Management
Configure and optimize the Salesforce platform to improve usability, streamline processes, and support business goals.
Manage new Salesforce releases and ensure smooth rollout of new features and updates.
Create and maintain fields, objects, page layouts, dashboards, reports, campaigns, and other core Salesforce components.
Build custom objects and flows when required to support advanced business processes.
Execute ongoing configuration and customization activities as business needs evolve.
Reporting, Insights & Data Quality
Fulfill ad hoc reporting requests with accuracy and speed.
Support data quality through routine audits, cleanup efforts, and proactive governance practices.
What We’re Looking For
This position requires
6-8 years of hands-on Salesforce Administration and development experience, supporting complex, fastmoving business environments. ‑on Salesforce Administration‑moving business environments.
Bachelor’s degree in information systems, Computer Science, Engineering, or a related field (or equivalent professional experience).
Salesforce Administrator and Platform Developer I Certifications (Required); additional Salesforce certifications are a strong plus.
Experience working in Financial services is preferred.
Strong CI/CD development skills, with experience supporting modern deployment pipelines and structured release management processes.
Expertise in core Salesforce administration, including permission sets, profiles, role hierarchies, security and visibility rules, declarative customization, and platform configuration.
Exceptional communication skills with the ability to clearly explain issues, gather requirements, and support end-users across global regions.‑users across global regions
Proven problem-solving ability, capable of independently diagnosing issues, researching solutions, and managing troubleshooting efforts while collaborating effectively as part of a broader technology team. ‑solving ability
Experience supporting data integrity, reporting, dashboards, and workflow automation within Salesforce.
Solid understanding of release readiness, new feature evaluation, and smooth rollout planning.
Special Knowledge (if applicable)
Certified Salesforce Administrator and Platform Developer I required
Work Shift
US Shift (CST)
Pune, India
