Coordinate the end-to-end response to potential client impacting operational and technology events, including triage, materiality assessment, stakeholder mobilization, escalation, investigation, client-support information and closure.
Act as the central coordinator during time sensitive events, bringing together Operations, Technology, Investment, Client Group, Legal, Compliance and Risk subject matter experts as appropriate.
Ensure event summaries are accurate, concise and decision useful, clearly distinguishing facts, client impact, root causes, control failures, remediation, residual risk and lessons learned.
Facilitate robust root cause and contributing factor analysis, challenge whether proposed actions address the underlying issue, and support clear ownership and timely closure of remediation.
Provide independent risk challenge while preserving constructive relationships with first line process and control owners.
Identify recurring themes, emerging risks and cross functional dependencies through event data, and translate them into actionable management information, KRIs and recommendations for senior governance forums.
Job Qualifications (The ideal candidate should have the following)
Familiarity with General Risk and Compliance (GRC) tools & frameworks
Proficiency in efficiency augmentation tools (PowerBi, Cursor, PowerAutomate etc)
Highly analytical mind with a strong attention to detail
Superior written and verbal communication and interpersonal skills
Ability to multitask and prioritize
Understanding of investment management operations and the technology control environment, including relevant IT general controls and third-party dependencies.
Qualifications, Experience, Education
3-5 years of relevant experience in operational risk, non-financial risk, incident/event management, operations risk, technology risk, audit or controls within investment management, asset servicing, banking or another regulated financial-services environment.
Pune, India
