This position requires a service mindset, curiosity, and the ability to effectively operate in a blended environment of business and technical personnel of various levels across the global organization; specifically cross-functional engagement with other IT and business areas such as IT Infrastructure, Enterprise Applications, Regional IT teams, Communications, HR, and Legal.
Qualified candidates must be legally authorized to be employed in the United States. The company does not intend to provide sponsorship for employment visa status (e.g., H-1B, TN, etc.) for this employment position.
Hybrid
At Allegion, we are driven by a bold vision: redefining safety while empowering our employees to thrive. When you join our team, you become part of a culture that values innovation, purpose, and excellence. This role offers the benefits of our dynamic hybrid work model—combining in-person collaboration for meaningful moments with the flexibility of remote work. Since hybrid arrangements can vary based on the needs of the individual, team and business, your talent acquisition partner will provide specific hybrid details about this role.
We are committed to fostering a healthy work-life balance and building meaningful connections, ensuring you have the tools, resources, and support needed to excel in any environment. Together, we’ll unlock your potential and create a lasting impact.
While this is the current structure and we currently have no plans to change, we reserve the right to make changes to the hybrid schedule as needed at the Company’s discretion.
What You Will Do
Assist in the daily triage of user questions, access and license requests, and support tickets for our AI platform under the guidance of senior team members.
Shadow senior team members during onboarding sessions, office hours, and training to learn how we drive adoption, and help prepare enablement materials.
Support the onboarding, basic setup, and troubleshooting of AI tools (e.g., chat assistants, agent tools, and reusable skills) for business users.
Assist in writing, reviewing, and updating platform documentation, user guides, FAQs, and internal communications.
Gather evidence and documentation to support responsible AI goals, including usage policies, data handling standards, and governance reviews.
Track adoption and usage metrics and help prepare simple reports for the team.
What You Need to Succeed
Must meet the eligibility requirements of the TechPoint Indiana Adult Apprenticeship program.
High integrity, strong curiosity, a service mindset, and a genuine interest in how people adopt and use new technology.
Learning agility, including a demonstrated ability to grasp business and technical subject matters.
Strong interpersonal skills, including excellent verbal and written communication, the ability to build trust across teams, and the comfort to ask questions when learning new concepts.
Discipline and reliability. You plan your own workload, follow through on commitments, and produce consistent, dependable work with limited oversight.
Foundational comfort with common productivity and collaboration tools, and a willingness to learn AI tools through self-study, coursework, or certifications (preferred).
Demonstrated technical aptitude with the ability to translate technical concepts into practical business language (preferred).
Why Work for Us?
Allegion is a Great Place to Grow your Career if
You're seeking a rewarding opportunity that allows you to truly help others. With thousands of employees and customers around the world, there’s plenty of room to make an impact. As our values state, “this is your business, run with it”.
You’re looking for a company that will invest in your professional development. As we grow, we want you to grow with us.
You want a culture that promotes work-life balance. Our employees enjoy generous paid time off, because at Allegion we recognize that you have a full life outside of work!
You want to work for an award-winning company that invests in its people. Allegion is proud to be a recipient of the Gallup Exceptional Workplace Award for the second year in a row, recognizing our commitment to employee engagement, strengths-based development, and unlocking human potential.
What You’ll Get from Us
Health, dental and vision insurance coverage, helping you “be safe, be healthy”
Generous Vacation and Sick Time
A commitment to your future with a 401K plan, which currently offers a 6% company match and no vesting period
Health Savings Accounts – Tax-advantaged savings account used for healthcare expenses
Disability Insurance –Short-Term coverage, paid for by Allegion, provides income replacement for illness or injury
Life Insurance – Term life coverage with the option to purchase supplemental coverage
Tuition Reimbursement
Voluntary Wellness Program – Simply complete wellness activities and earn monetary rewards
Employee Discounts through Perks at Work
Community involvement and opportunities to give back so you can “serve others, not yourself”
Opportunities to leverage your unique strengths through CliftonStrengths assessment & coaching
Join our team of experts today and help us make tomorrow’s world a safer place!
Not sure if your experience perfectly aligns with the role? Studies have shown that some people are less likely to apply to jobs unless they meet every single qualification and every single preferred qualification of a job posting. At Allegion, we are dedicated to building a diverse, inclusive, and authentic workplace. So, if you’re excited about this role but your past experience doesn’t align perfectly with every item in the job description, we encourage you to apply anyway. You may be just the right candidate for this role.
#ALLEGION
We Celebrate Who We Are!
Allegion is committed to building and maintaining a diverse and inclusive workplace. Together, we embrace all differences and similarities among colleagues, as well as the differences and similarities within the relationships that we foster with customers, suppliers and the communities where we live and work. Whatever your background, experience, race, color, national origin, religion, age, gender, gender identity, disability status, sexual orientation, protected veteran status, or any other characteristic protected by law, we will make sure that you have every opportunity to impress us in your application and the opportunity to give your best at work, not because we’re required to, but because it’s the right thing to do. We are also committed to providing accommodations for persons with disabilities. If for any reason you cannot apply through our career site and require an accommodation or assistance, please contact our Talent Acquisition Team.
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REGISTERED IN IRELAND WITH LIMITED LIABILITY REGISTERED NUMBER 527370
Allegion is an equal opportunity and affirmative action employer
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