Competencies• Use information technology expertise and/or industry-focused experience in fulfilling the interpreted customer specification.• Provide thought leadership related to current and future customer plans with regard to the ongoing efforts.• The Subject Matter Expert may also serve in a quality control role for completed tasks and plan reviews.• Manage all or part of the forward-leaning technical initiatives (e.g., pilot initiatives, analysis of alternatives, authority to test) as it relates to data, voice, WiFi, and cloud.
Ensures all critical/high and/ or VIP incidents or service requests are tracked, monitored, attended to or resolved promptly and efficiently within service level targets and/or scheduled timeframes.• Act as primary technical POC for government customer Division Level leadership to ensure mission objectives and technical vision is executed.• Frequently communicates with Team Leads on upcoming projects, system maintenance activities, and unplanned events to ensure staff are prepared to support the Department.• Report and analyze all operational and performance-based metrics to identify service improvement and/or training initiatives.• Identify, notify, and address operational/system deficiencies promptly with Government Stakeholders and Program Manager.• Consults, researches, recommends, and implements new data solutions into the enterprise.• Must be willing and able to learn and retain information.• Must be able to work independently and in team environments.• Good oral and written communication skills
Supervisory ResponsibilityWill be required for this position.
Work EnvironmentThis job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.
Physical DemandsThe preponderance of the work is performed in an office-type setting, with adequate lighting, heating/cooling, ventilation, and protection from the elements.The contractor must be physically able, with reasonable and realistic accommodation where appropriate, and agreeable to conduct on-site investigation of facilities, project sites, and building systems in a variety of climates, site locations, and working conditions.
Position Type/Expected Hours of WorkThis is a full-time position. Typical days and hours of work are Monday through Friday, 6:00 a.m. to 5 p.m. Evening and weekend hours required, as required by business need.
Telework PolicyAfter 30 days of full-time employment, employees may have the option to work a combination of on-site and remote, depending on workload requirements. Approval from ANG Leaders and the government is required, along with a signed document that outlines the guidance and rules for telework.Please note that this is a privilege, and ANG/The government may change the policy at any time during employment.
TravelTravel is primarily local during the business day, although about 10% out of the area and overnight may be expected.
Experience• A minimum of ten (10) years relevant experience is required for this position (See, Essential Functions” and “Competencies” sections)
Education
Bachelor’s DegreeAdditional Eligibility Qualifications• Required CCIE- (Cisco Certified Internetwork Expert)• Desired- CCNA (Cisco Certified Network Associate)• Desired- CCNP (Cisco Certified Network Professional)
Security ClearanceMust be a U.S. citizen. Must possess or be able to obtain/maintain a TOP SECRET security clearance.
Compensation and Benefits
The expected compensation range for this position is $140,000.00-180,000.00 per year. We offer comprehensive benefits that allow you to balance work and life. A benefits summary is available from this link: https://jobs.allnativegroup.com/categories/1/benefits/1/employee-benefits
AAP/EEO Statement
All Native Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. However, preference may be extended to persons of Indian descent in accordance with applicable laws.
We value the skills and experience Veterans bring to the workplace and strongly encourage Veterans to apply.
About Ho-Chunk, Inc. & All Native Group
Ho-Chunk, Inc. is an award-winning economic development corporation of the Winnebago Tribe of Nebraska. Our mission is to provide long-term economic development for the Winnebago Tribe and job opportunities for Tribal members.
All Native Group is a network of small businesses that support the critical missions of various U.S. Government customers. Our capabilities include telecommunications, health, logistics, specialized training, professional services, and IT solutions. Since earning our first federal contract in 2004, we have continued to grow and diversify our services while maintaining a strong commitment to excellence. As a tribally owned organization, All Native Group operates multiple subsidiary businesses, providing clients with the advantages of working with a small business while leveraging the resources and expertise of a larger, established company. Our work is guided by our core NATIVE values:
Native American Owned & Proud – Serving the Winnebago Tribe of Nebraska.
Accountable – To always do what’s right.
Team-Focused – For inclusive progress.
Innovative – In creating solutions.
Visionary – In our purpose and direction.
Excellence – Through learning and performance.
Other DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. #LI-DM1
