You will become a subject matter expert across the MANTL product suite and serve as a trusted advisor to client executives, project leads, and operational stakeholders. Each client has unique functional, technical, and operational requirements. You will provide strategic guidance, manage complexity, and ensure alignment across teams to deliver a successful implementation

 You will:
Lead enterprise implementations from kickoff through launch, ensuring projects are delivered on time, within scope, and aligned to client goals
Develop and manage comprehensive project plans, timelines, and risk mitigation strategies
Drive accountability across internal and external stakeholders to maintain project momentum
Orchestrate cross-functional collaboration across Product, Engineering, and delivery partners to streamline execution and enhance the client experience
Translate technical requirements into clear, actionable guidance for diverse technical and non-technical audiences
Identify and proactively mitigate implementation risks, escalating appropriately when needed
Ensure a smooth transition to post-launch support and long-term account ownership
Continuously evaluate and improve implementation processes to increase efficiency, scalability, and client satisfaction
What Success Looks Like
In the first 6–12 months, a successful Implementation Manager will
Independently lead complex implementations with strong executive presence and ownership
Consistently deliver projects on time while maintaining high client satisfaction
Drive measurable improvements in time to value and implementation efficiency
Demonstrate sound judgment in navigating ambiguity and managing competing priorities
Build trusted advisor relationships with executive sponsors and key stakeholders
Contribute meaningful process improvements that enhance scalability and are adopted across the Service Delivery organization
About You
You thrive in complex, client-facing enterprise environments with multiple stakeholders and competing priorities.
You operate with a strong ownership mentality and are comfortable leading in ambiguous situations.
You are analytical and structured, with the ability to break down ambiguity into clear execution plans.
You have a strong track record of leading software implementations and driving adoption.
You balance technical fluency with executive-level communication.
You proactively identify risks and develop mitigation strategies before issues escalate.
You are resilient and adaptable, adjusting plans as needed while maintaining forward momentum.
You are passionate about delivering exceptional client experiences and improving how teams operate at scale.
We’re Looking For
3+ years in a client-facing delivery, implementation, or technical project management role
Experience implementing enterprise SaaS solutions
Experience in fintech, banking, or other regulated financial services
Experience partnering with technical teams (engineering, product, integrations)
Strong written and verbal communication skills with the ability to tailor messaging to technical and non-technical audiences
Demonstrated ability to manage multiple complex projects simultaneously
Preferred Qualifications
Knowledge of the bank or credit union deposit account opening and loans origination processes
Prior experience as a Technical Project Manager, Engagement Manager, or similar delivery-focused role
Familiarity with Monday.com, JIRA, or similar project management tools
Experience working with enterprise financial institutions
Technical aptitude with an understanding of web applications (JSON, XML) and APIs (REST, SOAP)
The salary range for this position is: $112,000 - $120,000
Cool Things to Know
Not Just Any Company: Alkami has an awesome diverse and inclusive environment. We have a FUN culture and offer great benefits, including remote-first environment, unlimited paid time off, 401(k) with employer match, and more.
Work Authorization: We cannot offer employment sponsorship at this time. Candidates must be eligible to work in the US for full-time employment.
Recruiters: We are not looking for outside recruiting firms to help us in this search. Thank you for understanding.
Pay Transparency: As of January 1, 2023, new states and locales have enacted pay equity laws that require more pay transparency by employers in the following states: California, Colorado (effective January 1, 2021), Connecticut, Maryland, Nevada, New Jersey, New York, Ohio, Rhode Island and Washington.
The Important Stuff
Alkami Technology is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Alkami is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Alkami are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Alkami will not tolerate discrimination or harassment based on any of these characteristics. Alkami encourages applicants of all ages.
#LI-REMOTE
