Lead complex implementation programs by developing comprehensive project schedules, managing milestones, and coordinating cross-functional delivery activities across multiple customer engagements
Serve as the primary implementation lead for assigned customers by proactively managing expectations, facilitating communication, and ensuring alignment on project goals, timelines, and deliverables
Coordinate implementation activities across Delivery, Technical Services, Product, Customer Success, and external stakeholders by managing dependencies, resolving conflicts, and driving accountability for project outcomes
Analyze implementation risks and operational challenges by evaluating project progress, identifying potential delays, and developing mitigation strategies that support successful delivery outcomes
Facilitate customer-facing implementation meetings by leading discussions, documenting action items, and ensuring follow-through on critical implementation activities and decisions
Manage Jira tickets, project tasks, and implementation workflows by prioritizing issue resolution efforts and maintaining visibility into project health, milestones, and operational dependencies
Support onboarding readiness and implementation planning activities by validating customer requirements, operational prerequisites, and resource alignment prior to implementation execution
Develop and maintain accurate project documentation by preparing schedules, status reports, risk assessments, stakeholder communications, and implementation records throughout the project lifecycle
Apply advanced project management methodologies by adapting delivery approaches to address varying customer environments, implementation complexities, and operational constraints
Build strong customer relationships by acting as a trusted advisor, proactively addressing concerns, and guiding customers through implementation processes and decision-making activities
Drive implementation execution by coordinating internal resources, monitoring progress against timelines, and escalating critical issues that may impact delivery success or customer satisfaction
Identify process improvement opportunities by analyzing recurring implementation challenges and recommending workflow enhancements that improve implementation predictability and operational efficiency
Collaborate with leadership and implementation stakeholders by providing visibility into project health, resource considerations, and implementation risks across assigned portfolios
Support less experienced program managers by sharing implementation best practices, assisting with issue resolution, and providing guidance on project coordination activities
Manage multiple implementation programs with varying complexity levels by balancing customer priorities, operational demands, and delivery objectives across concurrent engagements
Recommended Experience & Education
Minimum Years of Experience
3–6 years of experience leading implementation programs, customer onboarding initiatives, project delivery activities, or client-facing operational projects within SaaS, fintech, banking technology, or related environments.
Education Level Bachelor’s degree in Business, Project Management, Information Systems, Communications, or related experience.
Knowledge, Skills, & Qualifications
Required
Advanced experience managing implementation programs or customer onboarding initiatives
Strong project scheduling, risk management, and stakeholder coordination skills
Ability to independently manage complex implementation engagements and competing priorities
Strong written and verbal communication skills with customer-facing experience
Experience facilitating cross-functional collaboration across operational, technical, and customer teams
Ability to analyze implementation risks and develop effective mitigation strategies
Experience using project management and ticketing platforms such as Jira, Smartsheet, or similar tools
Strong organizational, analytical, and customer relationship management skills
Preferred
Experience supporting fintech, SaaS, or digital banking implementation programs
Familiarity with Agile, Waterfall, or hybrid project management methodologies ● Experience coordinating technical implementation or integration-related activities
Knowledge of onboarding operations, delivery lifecycle processes, or customer readiness planning
Experience contributing to process optimization or operational scalability initiatives
- Experience mentoring or guiding junior project or implementation professionals
- The salary range for this position is: $115,000 - $140,000
Cool Things to Know
Not Just Any Company: Alkami has an awesome diverse and inclusive environment. We have a FUN culture and offer great benefits, including remote-first environment, unlimited paid time off, 401(k) with employer match, and more.
Work Authorization: We cannot offer employment sponsorship at this time. Candidates must be eligible to work in the US for full-time employment.
Recruiters: We are not looking for outside recruiting firms to help us in this search. Thank you for understanding.
Pay Transparency: As of January 1, 2023, new states and locales have enacted pay equity laws that require more pay transparency by employers in the following states: California, Colorado (effective January 1, 2021), Connecticut, Maryland, Nevada, New Jersey, New York, Ohio, Rhode Island and Washington.
The Important Stuff
Alkami Technology is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Alkami is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Alkami are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Alkami will not tolerate discrimination or harassment based on any of these characteristics. Alkami encourages applicants of all ages.
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